Enabling you to understand how customers see your service delivery

MyGovMetric is here!
Now, when our customers log in they will be greeted with a new site full of support resources. This includes video tutorials, downloadable promotion templates and customer feedback tips.
A sneak preview is on the left!

We help Local Authorities to optimise the effectiveness of cheaper access channels without seriously impacting service delivery.
Over fifty district, county, unitary and London borough authorities are using the customer insight provided by GovMetric to deliver "right first time" services, making the most of their lower cost access channels and minimising expensive failure demand.
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Demand for social housing is increasing, at a time when tenants' expectations of housing services have never been higher.
The GovMetric service provides constant, near real-time feedback from your tenants on their experience of your service delivery, bringing actionable insights directly to your desktop in a cost-effective way.
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GovMetric is a complete solution for managing patient-led service improvement, enabling service providers to target improvements in the areas patients really notice. It can be applied across the full range of healthcare settings, from GP surgeries to hospital wards.

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GovMetric improves public confidence by showing local people that their concerns are being listened to and addressed. It encourages a citizen-focused culture among staff and can be used anywhere from local stations to call handling centres.

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The key elements of GovMetric's approach - simplicity, high levels of end user engagement, and an absolute focus on data which delivers actionable customer insights - are also available to the private sector under our ServMetric brand.

Click here to find out more.

GovMetric's position as market leader in the public sector means that we are able to offer insight across all public authorities.

Click here to view the insight.

 

Meeting the TSA Tenant Involvement and Empowerment Standard

Alex Chapman, GovMetric Account Director, examines a suggested response for housing organisations

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• GovMetric
• Local Government
• Housing
• Health
• Community Safety
• Private Sector
• Insight
• Comment

 

Implement GovMetric to measure the things that matter for your organisation:

Call 01572 756565 or email info@govmetric.com

View the GovMetric Demo »

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rol Solutions Ltd, ROL House, Long Row, Oakham, Rutland, LE15 6LN - Tel: 01572 756565 - Fax: 01572 756560 - Email: info@govmetric.com
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