GovMetric enables you to listen to the
Voice of the Customer across all contact channels, to
prioritise which areas to improve and to
measure improvements through near real-time
reporting. Click on the sector tabs on the right to find out
more.
If you have access to YouTube you can see how one of our customers,
East Herts Council, has made 18% efficiency savings using
GovMetric. Click here to view.
Local authorities are being called on to do a lot more with a
lot less. We can help to optimise the effectiveness of cheaper
access channels, and find ways of saving money without seriously
impacting service delivery.
Over fifty district, county, unitary and London borough authorities
are using the customer insight provided by GovMetric to deliver
"right first time" services, making the most of their lower cost
access channels and minimising expensive failure demand.
Find out
more
Demand for social housing is increasing, at a time when tenants'
expectations of housing services have never been higher.
The GovMetric service provides constant, near real-time feedback
from your tenants on their experience of your service delivery,
bringing actionable insights directly to your desktop in a
cost-effective way.
Find out more
Capturing 'point of experience' feedback is particularly
important in an environment that can bring each patient into
contact with an enormous array of different people, places and
procedures over the course of their treatment.
GovMetric is a complete solution for managing patient-led service
improvement, enabling service providers to target improvements in
the areas patients really notice. It can be applied across the full
range of healthcare settings, from GP surgeries to hospital
wards.
Find out more
Citizen-focussed police and fire services mean reflecting
citizens' needs in decision-making, service delivery and practice.
By responding effectively to citizen feedback, you will be able to
improve public confidence, increase service user satisfaction and
strengthen public involvement.
GovMetric improves public confidence by showing local people that
their concerns are being listened to and addressed. It encourages a
citizen-focused culture among staff, and can be used anywhere from
local stations to call handling centres.
Find out
more
The key elements of GovMetric's approach - simplicity, high
levels of end user engagement, and an absolute focus on data which
delivers actionable customer insights - are also available to the
private sector under our ServMetric brand. Click here to find out more.
GovMetric's position as market leader in the public sector means
that we are able to offer insight across all public
authorities.
Click here to view the insight.
Meeting the TSA Tenant Involvement and Empowerment
Standard
Alex Chapman, GovMetric Account Director, examines a suggested
response for housing organisations
Read More