Welcome to GovMetric

Local authorities are being called on to do a lot more with a lot less. The economic downturn is seeing increasing demand across areas ranging from benefits and housing to economic development. At the same time, the drive for year-on-year efficiency savings is placing yet more pressure on councils’ budgets. Local authorities need to optimise the effectiveness of cheaper access channels, and find ways of saving money without seriously impacting service delivery.

Over fifty district, county, unitary and London borough authorities are using the customer insight provided by GovMetric to deliver “right first time” services, making the most of their lower cost access channels and minimising expensive failure demand.

Demand for social housing is increasing, and the economic downturn means that housing organisations now have a vital role to play in tackling financial exclusion and supporting their tenants in accessing training and employment. These increasing pressures come at a time when tenants’ expectations of housing services have never been higher.

Many housing organisations across the country now rely on GovMetric to help them manage tenant satisfaction effectively, whilst simultaneously reducing the cost of service delivery and freeing up staff capacity to meet rising demand.

GovMetric is a complete solution for managing patient-led service improvement, enabling service providers to target improvements in the areas patients really notice. It can be applied across the full range of healthcare settings, from GP surgeries to hospital wards.

Citizen-focussed police and fire services mean reflecting the needs and expectations of individuals and local communities in decision-making, service delivery and practice. By responding promptly and effectively to citizen feedback, you will be able to improve public confidence, increase service user satisfaction, and strengthen public involvement. But how can this be achieved at the front line?

GovMetric improves public confidence by showing local people that their concerns are being listened to and addressed. It encourages a citizen-focused culture among both front line and back office staff, and can be used anywhere from local stations to call handling centres.

Consumers expect great things from the brands that they buy from, and capturing customer feedback at the point of service experience is the key to understanding what really turns them on - and what switches them off.

Over ten million people in the UK are familiar with ServMetric feedback service though its extensive use in the public sector, presenting an unrivalled opportunity for businesses in sectors such as retail, hospitality and banking to capitalise on both the ServMetric brand and the proven technology platform to take customer engagement to a new level.