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Welcome to GovMetric

Local Authorities thumbs up

Local authorities are being called on to do a lot more with a lot less. The economic downturn is seeing increasing demand across areas ranging from benefits and housing to economic development. At the same time, the drive for year-on-year efficiency savings is placing yet more pressure on councils’ budgets. Local authorities need to optimise the effectiveness of cheaper access channels, and find ways of saving money without seriously impacting service delivery.

Over fifty district, county, unitary and London borough authorities are using the customer insight provided by GovMetric to deliver “right first time” services, making the most of their lower cost access channels and minimising expensive failure demand.

GovMetric Reports

GovMetric - Allowing you to understand how customers see your service delivery.

GovMetric is a service that enables local authorities to understand both the quantity and quality of customer service delivery across all of their access channels, 24 hours a day, seven days a week. Every individual customer contact can be captured, measured and reviewed using the comprehensive online GovMetric Reporting Suite.

Latest News


- Wychavon becomes GovMetric's 50th customer
- Blaby District Council join GovMetric.
- Carlisle City Council join GovMetric.
- Wigan Council join GovMetric.
- Nuneaton and Bedworth Borough Council join GovMetric.
- North Warwickshire join GovMetric.
- North East Lincolnshire Council join GovMetric.
- Royal Borough of Windsor and Maidenhead join GovMetric.

 

Who uses GovMetric

GovMetric is used by an ever-increasing number of local authorities and other government organisations and is providing them with an invaluable resource to analyse and understand how their customers see their services. See our full current user list.

Satisfaction Index

It is surprising just how much data GovMetric gathers – with over 30 organisations on-line the rate at which satisfaction feedback data is accumulated is ever-increasing - a total of nearly 90,000 unique feedback events have been gathered over the last year by GovMetric. You can view graphs showing overall customer satisfaction indices.