East Herts makes 18% efficiency savings using GovMetric

East Herts have saved £38,000 in one service alone! This achievement is down to their measurement of avoidable contact, across all council services and channels. David Lindell, Transformation Officer at East Herts Council sees identifying avoidable contact as being crucial in customer service improvement.

You can hear David talking about the council's achievement in a video produced this week as part of the IDeA's Getting More with Less Online Conference:

In the video David talks about how East Herts have made excellent use of GovMetric to understand the interactions their customers have with the Council. This has led to an increase in customer satisfaction, along with the fantastic savings of up to 18%.

East Hert's use of GovMetric is outlined in LGA's recent publication 'More for Less'. Click here to download.

You can also read how East Herts saved 844 customer service hours per year in their parking department, again through their use of GovMetric. Click here.