Eric Pickles gives Hammersmith & Fulham a GovMetric
Smiley
Hammersmith & Fulham Council
demonstrate that cutting costs whilst pleasing customers is
possible.
Eric Pickles MP, the Secretary of State for Communities and
Local Government, made a high profile visit to the west London
Borough - which is currently Britain's Council of the Year, as
judged by the Local Government Chronicle.
Hammersmith & Fulham Council have announced a number of new
cost-cutting initiatives recently including:
- Publishing details of all its spending above £500 as part of a
radical revolution in local government transparency.
- Prioritising 'services not buildings'
- Merging some key functions, such as its education services
department
Whilst at the Council, Mr Pickles provided Hammersmith &
Fulham with feedback in the same way that the council's customers
provide feedback - by using GovMetric. GovMetric enables you to
listen to the Voice of the Customer across all contact channels, to
prioritise which areas to improve and to measure improvements
through near real-time reporting.
It has been through the council's customer-focus, including the
use of GovMetric, that they have been able to achieve cost savings,
such as reducing its debt mountain by £43 million, whilst keeping
customer satisfaction ratings high.
Council Leader, Cllr Stephen Greenhalgh, says: "We want the
public to hold us to account. We have proved with our year-on-year
tax cuts and improving services and residents' satisfaction ratings
that councils can deliver more for less and these simple changes
will shine a spotlight on every item of council expenditure."
To find out more visit:
www.govmetric.com
www.lbhf.gov.uk