The GovMetric Service was developed in early 2006 in response to the then
recently published Customer Service e Service Delivery Standards.
Working with Customer Service Managers across the East Midlands, and in
partnership with Local
Government East Midlands, the service was developed to meet the key
objectives for customer facing organisation – outlined below:
- Understanding their customers, their needs and their requirements.
- Organising their channel strategy around the customer .
- Optimising the efficiency of their access channels.
- Having management information to enable quality decision making.
- Being able to demonstrate progress.
Today GovMetric is the market leader in capturing customer satisfaction feedback
at the point of service interaction. A current list of customers using the
service can be found here.
GovMetric is a subsidiary of
rol Solutions Limited.
- rol Solutions Limited is registered in England & Wales with company
number: 03731519
- Registered office address: ROL House, Long Row, Oakham, Rutland, LE15 6LN,
United Kingdom
- VAT Registration Number is: GB 738 1685 064
- Switchboard Number is: +44 (0) 1572 756565
- Fax Number is: +44 (0) 1572 756560