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GovMetric is by far the single most commonly used feedback service amongst local authorities in the UK, with over 70 currently subscribed to our service. This means that over ten million citizens are already familiar with the GovMetric Smileys and our intuitive, engaging interfaces - how can your sector capitalise on this?

Local Government

Local Government
GovMetric helps councils to deliver "right first time" services, making the most of their lower cost access channels and minimising expensive failure demand.
Housing Housing
Manage tenant satisfaction effectively, whilst simultaneously reducing the cost of service delivery and freeing up staff capacity to meet rising demand.
Health Health
GovMetric is a complete solution for managing patient-led service improvement, enabling service providers to target improvements in the areas patients really notice.
Community Safety Community Safety
Improve public confidence by showing local people that they are being listened to and addressed. GovMetric encourages a citizen-focused culture across the organisation, and can be used anywhere from local stations to call handling centres.
Private Sector Private Sector
The key elements of GovMetric's approach - simplicity, high levels of end user engagement, and an absolute focus on data which delivers actionable customer insights - are also available to the private sector under our ServMetric brand.