Community Safety
Citizen-focussed policing means
reflecting the needs and expectations of
individuals and local communities in decision-making,
service delivery and practice. By responding
promptly and effectively to
citizen feedback, you will be able to
improve public confidence, increase
service user satisfaction, and strengthen public
involvement in policing. But how can this be achieved at
the front line?
GovMetric can help
GovMetric is a complete solution for
measuring citizen demand and satisfaction at the point
of experience, whenever and wherever that service is being
delivered. In local government, GovMetric is successfully measuring
citizen satisfaction in nearly 70 organisations and reaches
over 10 million people across England and
Wales. The GovMetric managed service provides:
- A consistent approach to continuous user
feedback across the sector
- A powerful mix of structured responses and verbatim
comments
- An instantly recognisable and engaging
interface featuring GovMetric's trademarked 'Smiley face'
methodology - already familiar to millions of citizens through its
extensive use in local government
- Tools to measure demand over time and
across different access channels
- Integrated analysis and near real-time
reporting
- Genuine like-for-like benchmarking and
shared learning
Citizens can rate their experience using the
GovMetric kiosks or hand-held devices, and can also access
GovMetric on the telephone, on the web, or even using post or
email. This feedback is then rapidly and automatically collated and
presented through a web-based reporting suite, making it easy to
identify and prioritise areas for improvement.
Benefits
- Improves public confidence by showing local
people that their concerns are being listened to and addressed
- Reduces the time and cost
associated with measuring and assessing citizen feedback
- Makes it easy to identify the areas that will make a
difference to user satisfaction, and to measure the impact
of the changes you make
- Encourages a citizen-focused culture among
both front line and back office staff