Leisure
Whether you are a council-run sports centre, a charitable
leisure trust, or a major leisure services operator, ServMetric is
the perfect tool to help you improve the customer experience and
deliver a more cost-effective service.
Over fifteen million UK citizens are regularly exposed to the
trademarked ServMetric Smileys, making them synonymous with the act
of giving feedback. This intuitive, easy-to-use interface achieves
a high customer response rate, enabling you to:
- Prove your performance to the local
authority
- Enable benchmarking and identify best practice
across individual centres and across regions
- Engage with your whole customer base, from
pay-and-play users to long-term members
- Resolve customer problems
- Take action to improve the customer
experience
- Increase customer loyalty
- Identify trouble spots with time-of-day
analysis
ServMetric is a complete solution for measuring
customer satisfaction at the point of experience, whenever
and wherever the service is being delivered. GovMetric - the
version of ServMetric aimed specifically at local government - has
been measuring customer satisfaction with councils since 2006 and
is now used by over 70 organisations across England and Wales. The
ServMetric managed service provides:
- A consistent approach to continuous
feedback
- A powerful mix of structured responses and
verbatim comments
- An instantly recognisable and engaging
interface that utilises ServMetric's trademarked 'Smiley
face' methodology
- Integrated analysis
and reporting
- Genuine like-for-like benchmarking
and shared learning
If you would like to find out more, we would love to hear from
you.
Please contact Graham Halls on 07771 880378 or email graham.halls@govmetric.com