ServMetric
Consumers expect great things from the
services they use or the products
they buy and capturing customer feedback at the
point of service experience is the key to
understanding what really turns them on - and what
switches them off.
Over ten million people in the UK are familiar with ServMetric
feedback service though its extensive use in the public sector,
presenting an unrivalled opportunity for businesses in sectors such
as hospitality, health, retail and banking to capitalise on both
the ServMetric brand and the proven technology platform to
take customer engagement to a new level.
ServMetric is a complete solution for measuring customer
satisfaction at the point of experience, whenever and
wherever the service is being delivered. GovMetric - the
version of ServMetric aimed specifically at local government - has
been measuring customer satisfaction with councils since 2006 and
is now used by nearly 70 organisations across England and Wales.
The ServMetric managed service provides:
- A consistent approach to continuous
feedback
- A powerful mix of structured responses and
verbatim comments
- An instantly recognisable and engaging
interface that utilises ServMetric's trademarked 'Smiley
face' methodology
- Integrated analysis and
reporting
- Genuine like-for-like benchmarking and
shared learning
If you would like to find out more, we would love to hear from
you.
Please contact Claire McGrory on 01572 725 462 or email claire.mcgrory@servmetric.com