The Customer Access Improvement Service (CAIS) brings together activity across
the three main contact channels of face to face, phone, and web to enable
properly joined-up thinking around customer access and channel management.
Subscribing authorities can use CAIS to access easy-to-assimilate information
about customer satisfaction with their different access channels, and benchmark
this against other, similar authorities. In addition, they will be able to
manage cost-to-serve information for each channel, for their own authority, and
in comparison with other councils.
Through regular CAIS reports and networking events, they will be able to access
and exchange best practice and the latest innovations in customer access,
customer insight and service improvement.
Find out more
by looking at the CAIS brochure (pdf)
