Customer satisfaction and interaction volumes Monday 23 - Sunday 29 Aug 2010

Channel Summary

Face to FaceGoodGood
TelephoneGoodGood
WebAverageAverage

Interaction Volume by Channel

Web - 2010 - 72% Telephone - 0 - 0% Face to Face - 765 - 28%

Service Summary

BenefitsGoodGood
Council TaxGoodGood
HousingGoodGood
LicencesAverageAverage
Planning & Building ControlAverageAverage
Sports, Leisure & CultureAverageAverage
Streets & ParkingAverageAverage
Waste & RecyclingGoodGood
Other ServicesGoodGood

Interaction Volume by Service

Streets & Parking - 93 - 3% Sports Leisure & Culture - 192 - 7% Other Services - 1026 - 37% Waste & Recycling - 107 - 4% Planning & Building Control - 571 - 21% Council Tax - 163 - 6% Benefits - 315 - 11% Licences - 2 - 0% Housing - 306 - 11%