Measure your overall performance against other providers that use GovMetric 

Across all access channels and service areas

With so many councils using GovMetric we are able to let you tap into a very unique set of data.
This information is used extensively to assist councils in evaluating and monitoring critical issues such as access, service improvement, transformation and channel shift.
     
The insight provided means that many of our customers use the benchmarking comparisons with other providers by service area to promote adoption of best practice.

The kind of dat​a you could be using to inform decisions

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​"We at Hinckley & Bosworth Borough Council place huge importance on receiving the GovMetric monthly benchmarking report.  The satisfaction index is very easy to understand and we receive very positive comments from our senior managers, who monitor the satisfaction of our team by checking our position within the league table, comparing our results with other named local authorities .  It is also a great way to show our own team of staff how well they are doing month by month and offers them great encouragement to continue requesting feedback."
 
Customer Services Manager, Hinckley & Bosworth Borough Council
 

 
"The monthly benchmarking league is of particular interest as it allows us to compare our customer satisfaction levels against over 70 local authorities, ranging from Unitary, County Councils, City Councils, Metropolitan Councils, Royal Boroughs and other District Councils.  There is always a great expectation that we will appear in the top ten and what may have impacted on our business as usual if places are lost.  The Extended Management Team are advised of results monthly, with further detail being provided to Council Members in quarterly service plan updates."
 
Customer Services & Communications Manager, Hambleton District Council

monthly updates