Andrew Blaxter, Customer Services Operations Manager, Norfolk County Council says, “Creating this solution has helped us strike a happy medium with our staff morale and the need to obtain feedback.’
Listening to the Voice of the Customer in a crisis helped Cumbria to ...
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How the council staff use GovMetric has led to ...
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Encouraging the the flow of customer insight throughout their organisation ...
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Using citizen commentary as a main driver for transformation in their organisation ...
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Wanted to qualitatively analyse the quality of their service by ..
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Applying the speed of GovMetric to change their customer-facing resourcing and ...
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Monitoring a crisis and increasing customer satisfaction
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Saved 844 hours of staff time for one service using our data ..
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Applying the speed of GovMetric to change their customer-facing resourcing and ...
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