GovMetric has assisted Southwark Council to further understand customer’s views about service delivery. Survey questions have been adapted in accordance with the council-wide performance framework and this has shown a positive improvement in our service. Our customers have the ability to add comments and the system has a user-friendly reporting tool.
The data obtained feeds into the council’s communication campaign, influences policies, tests the fairer future principles and informs the channel migration strategy. GovMetric is being used successfully in multiple services such as housing repairs, registrars, service points, contact center, revenues and benefits, service improvement, homelessness & housing options. We have received excellent support from the GovMetric team; they have provided all the expertise, professionalism and knowledge in configuring, developing within timescale and maintaining these surveys.
 
Isabel Polanco, Project Manager, Southwark Council 
Listening to the Voice of the Customer in a crisis helped Cumbria to ...
GovMetric and Steve have provided a high quality and excellent level of support enabling Hambleton District Council to easily obtain a high level of customer feedback through the telephone, face to face and web channels.  This feedback has allowed us to make service improvements and provide customers with a better service moving forward.
 
The team at GovMetric are extremely approachable and supportive.  We continue to work closely with the GovMetric team in order to obtain the best return from the feedback system.  The positivity and motivated approach has been of great support to us. 

​Sandra Hall, Customer Services & Communications Manager, Hambleton District Council

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