In the last year we have worked with over 1.5 million pieces of feedback
“The support offered by GovMetric is always really positive and efficient, especially with training, as our trainer really helped us find what we needed to be able to do, rather than just telling us the functionality of the portal. They are always on hand and it’s nice to be able to reach to other councils through the team when there are questions or we have ideas!”
Customer Experience Innovation Lead, Essex County Council
Actionable Insights, Benchmarking & Automated Reporting
We have worked within local government ourselves and spend our days within the 70 local authorities that we work with to get high quality feedback data that feeds through to an intuitive reporting suite
The software is just the start
You will have a Customer Engagement Manager making sure you are getting the best value from our product. This includes ...
Assessing your feedback take up with you and suggesting how this can be improved
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Continual reviewing of the questions you are asking your customers to ensure you are getting useful feedback
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Fortnightly Share & Learn sessions that bring our customers together
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"We have received excellent support from the GovMetric team; they have provided all the expertise, professionalism and knowledge in configuring, developing within timescale and maintaining our surveys."
Project Manager - Customer Experience, Southwark Council
Who do we help?
Working with over 70 councils, we are the leading provider of award-winning customer engagement solutions in the public sector. As a result, over ten million citizens are already familiar with the GovMetric Smileys and our intuitive, engaging interfaces
What our customers say
"This feedback has allowed us to make service improvements and provide customers with
a better service moving forward."
Customer Services & Communications Manager, Hambleton District Council
Our Partners
We have partnered with some of the best organisations in the industry in order to offer our customers shared expertise in one product
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