How it works
We capture feedback on all customer channels and collate it for you
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Customer feedback is gathered using a range of simple, intuitive and effective interfaces, appropriate to each of the access channels
"Our customers have the ability to add comments and the system has a user-friendly reporting tool. The data obtained feeds into the council’s communication campaign, influences policies, tests the fairer future principles and informs the channel migration strategy."
Project Manager, Customer Experience, Southwark Council
Measuring customer satisfaction is just one way that GovMetric
benefits local authorities...
We look to help you Inform, Define & Measure ...
GovMetric helps you to understand the customer experience from the 1st point of contact through to resolution. We provide evaluation of the customer journey to understand failures with the process and understand both the customer and financial impact of service improvement.
What are customers telling you about their experience?InformGovMetric is a multi-channel solution, measuring customer satisfaction and gathering informal customer feedback which can be used to inform service improvement and deliver customer excellence.
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MeasureSo you have listened, made changes and delivered a better customer experience. Now is the time to measure the impact of your change.
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“Creating this solution has helped us strike a happy medium with
our staff morale and the need to obtain feedback.’
Customer Services Operations Manager, Norfolk County Council
“Creating this solution has helped us strike a happy medium with
our staff morale and the need to obtain feedback.’
Customer Services Operations Manager, Norfolk County Council
Benchmark your performance against other councils
With so many councils using GovMetric, we are able to let you tap into a very unique set of data:
GovMetric elicits the customer satisfaction ratings for over 70 councils in the UK and every month we publish the top ten ranked Councils across the 3 main customer access channels.
