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  • Writer's pictureKarolis Duoba

Webinar: Quantifying the impact of failure demand in your organisation

Updated: Aug 1, 2023

Thu, Jul 27, 2023 11:30 AM - 12:15 PM


This webinar has now finished. The recording is available below:



As much as 80 or 90 percent of customer contact with councils may be avoidable and unnecessary.


Just imagine the impact of turning all this failure demand off – a better experience for citizens delivered at lower cost, with capacity freed up to do more of the stuff that makes a difference to people’s lives.


This webinar will help you come away with the knowledge you’ll need to start the discussion on failure demand in your own organisation, as well as the opportunity to collaborate in the development of a public sector failure demand community.



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