“The share and learn webinars have been invaluable in understanding all the tools available through Govmetrics and how to tailor the system to what our council specifically wants to track and report on. I feel confident in using Govmetrics as an analytical tool to provide management information to improve our service delivery and customer service. Steve Meades is an engaging presenter and his knowledge and enthusiasm to help us use Govmetrics for our business needs is much valued.”
Kieran Warren
Customer Services Projects Co-ordinator
North Somerset Council
Implementing our product is just the start ....
You will have a Customer Engagement Manager whose role is all about making sure you are getting the best value from the product.
You will have a Customer Engagement Manager whose role is all about making sure you are getting the best value from the product.
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All our customers are supported by our Customer Engagement team, led by Steve Meades.
Steve has over 15 years’ experience of working in and alongside local authorities delivering high volume, customer focused multi & cross organisation partnership services and now travels the UK helping our customers to achieve the best possible value from the products we provide. |
Working closely with our customers, we provide support, ensuring that surveys match your corporate goals.
By reviewing feedback and questions with you on a regular basis, we make sure that you are getting the most useful feedback, suggesting improvements if required and delivering bespoke training to staff so that take up is the best it can be. “These engaging, relevant and informative sessions have helped to shape our future customer service vision. The insight, best practice and experience that Steve shares during these sessions is valuable in challenging how we use and understand customer feedback across the organisation.” |
Working across the UK, we have a feel for what is going on across local authorities and can apply this to others.
Together with our benchmarking functions, we are able to offer a unique insight to all our customers. GovMetric and Steve have provided a high quality and excellent level of support enabling Hambleton District Council to easily obtain a high level of customer feedback through the telephone, face to face and web channels. ' |
Steve also delivers our programme of Share & Learn webinars designed to bring our customers together from all over the UK to explore the different ways the system can be used within your organisation over and above just measuring customer satisfaction.
Sessions are interactive, encouraging customers to share their own experiences of not only using GovMetric but also discussing what they are each doing around customer service strategy development, creating a customer feedback culture, channel shift, service improvement and service re-design. “The share and learn webinars have been invaluable in understanding all the tools available through GovMetric and how to tailor the system to what our council specifically wants to track and report on. I feel confident in using GovMetric as an analytical tool to provide management information to improve our service delivery and customer service. Steve Meades is an engaging presenter and his knowledge and enthusiasm to help us use GovMetric for our business needs is much valued.” |
