ROL are market innovators and leaders in measuring the customer experience
ROL Solutions Ltd is a leading provider of award-winning customer engagement solutions.
With a fifteen-year track record of working with central government, local authorities, partnerships and the private sector, ROL is expert in applying new technologies to help organisations engage with their customers and the wider community.
Since its launch in 2006, our flagship product ServMetric (under the brand GovMetric) has become the de facto standard for customer experience measurement within the local government sector, and this success is now being replicated within other industries.
Our senior management team have over 60 years’ collective experience of working within, on behalf of, and in partnership with local authorities.
We currently work with over 70 local authorities in the UK, and we understand the financial challenges that public sector organisations face and the need for value-for-money products that offer real business benefit.
"We have received excellent support from the GovMetric team; they have provided all the expertise, professionalism and knowledge in configuring, developing within timescale and maintaining our surveys."
Project Manager - Customer Experience, Southwark Council