GovMetric CX
The only CX management and feedback solution designed specifically for public service providers
GovMetric CX is a complete customer feedback platform for every step of the Customer Experience lifecycle.
Capture customer insight across every channel and drive positive changes that benefit your citizens and communities.
CAPTURE
Gather feedback at every touchpoint
Engage with your citizens at the right moment, on the right channel, at any point on the customer journey
ANALYSE
Unlock the insight in your data
Deep dive into your data with powerful data visualisations, dashboards and Smart Text Analytics
ACT
Make the changes that matter
Take evidence-based action at every level — from fixing individual citizen issues to shaping strategy
"GovMetric is helping us gather feedback from our customers about the experiences they have when they interact with us. We are also using it to alert us to things that are happening in real-time, where perhaps we need to fix something. The insight is informing improvements in customer experience across the organisation."
JACKIE WHITNEY
HEAD OF CUSTOMER EXCELLENCE
WOKINGHAM BOROUGH COUNCIL
DESIGNED FOR INTEROPERABILITY
Embed CX into the customer journey
GovMetric CX integrates with your existing customer management systems and workflows, enabling you to trigger surveys automatically in response to events in the customer journey.
Build a holistic view of the citizen experience
You can easily surface GovMetric CX data in third-party BI systems to contextualise customer feedback with other datasets.
DESIGNED FOR THE PUBLIC SECTOR
Government-grade infrastructure & technology
The GovMetric CX platform is built on the public AWS Cloud Infrastructure, the worldwide leading provider of cloud-based infrastructure. Outstanding security, performance and availability come as standard. We are fully ISO 27001 and Cyber Essentials accredited and a Crown Commercial Service approved supplier.
Benchmark against your peers
Our strategic alignment with the public sector coupled with the breadth of our customer base means that we are uniquely positioned to offer a standardised CX benchmarking service. Clients who opt-in to the GovMetric CX benchmarking group get an insider’s view of CX performance across other organisations comparable to their own.
