GovMetric CX

The only CX management solution designed specifically for public service providers

GovMetric CX is a complete customer feedback platform for every step of the CX lifecycle.

 

Capture customer insight across every channel and drive positive changes that benefit your citizens and communities.

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CAPTURE

Gather feedback at every touchpoint

Engage with your citizens at the right moment, on the right channel, at any point on the customer journey

ANALYSE

Unlock the insight in your data

Deep dive into your data with powerful data visualisations, dashboards and Smart Text Analytics

ACT

Make the changes that matter

Take evidence-based action at every level — from fixing individual citizen issues to shaping strategy

DESIGNED FOR INTEROPERABILITY

Embed CX into the customer journey

GovMetric CX integrates with your existing customer management systems and workflows, enabling you to trigger surveys automatically in response to events in the customer journey.

Build a holistic view of the citizen experience

You can easily surface GovMetric CX data in third-party BI systems to contextualise customer feedback with other datasets.

DESIGNED FOR THE PUBLIC SECTOR

Government-grade infrastructure & technology

The GovMetric CX platform is built on the public AWS Cloud Infrastructure, the worldwide leading provider of cloud-based infrastructure. Outstanding security, performance and availability come as standard. We are fully ISO 27001 and Cyber Essentials accredited and a Crown Commercial Service approved supplier.

Benchmark against your peers

Our strategic alignment with the public sector coupled with the breadth of our customer base means that we are uniquely positioned to offer a standardised CX benchmarking service. Clients who opt-in to the GovMetric CX benchmarking group get an insider’s view of CX performance across other organisations comparable to their own.

Find us on the Digital Marketplace

Visit the Digital Marketplace to buy GovMetric CX through the G-Cloud framework.

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