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We Asked About AI. Here’s What You Told Us.
How do you feel about AI being used in complaints handling? We asked just that in a recent LinkedIn poll - and the responses revealed...
Karolis Duoba
6 days ago2 min read
5 views
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Turning Feedback into Action
We know that turning feedback into real change isn’t always easy – this month’s updates are all about helping you do just that. 🎙️ ...
Karolis Duoba
Mar 272 min read
7 views
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The Billion Pound Public Sector Problem - Can AI Help Fix It?
The Cost of Getting It Wrong Every month, UK organisations lose £7.3 billion dealing with service failures and complaints. And while...
Karolis Duoba
Feb 273 min read
30 views
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What’s next for complaints & feedback?
We know you're focused on delivering better services - this month’s insights are here to help. 🚀 Smarter AI Solutions – Meet Project...
Karolis Duoba
Feb 273 min read
41 views
0 comments

Reflections on the Westminster Insight Public Sector Complaints Conference
Yesterday’s Public Sector Complaints Conference discussions reinforced a clear message: effective complaints management isn’t just about...
Karolis Duoba
Feb 143 min read
38 views
0 comments

Highlights from Our First GovMetric Community Insight Group Webinar
On 30th January, we hosted the first GovMetric Community Insight Group webinar - a dedicated space for sharing ideas, learning from...
Karolis Duoba
Feb 42 min read
17 views
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What 2024 data is telling us
We hope your year is off to a great start! Here’s what you can look forward to in this month’s blog: How service excellence drives ROI :...
Karolis Duoba
Jan 93 min read
12 views
0 comments

An Exciting 2025, Inspired by You
Thanks to you, 2025 is already shaping up to be unforgettable. Your engagement, feedback, and support have driven us forward, and we...
Karolis Duoba
Jan 92 min read
24 views
1 comment


#NCASC 2024: Reflections
Last week, we had the privilege of attending the National Children and Adult Services Conference (NCASC) 2024 - a cornerstone event for...
Steve Meades-Cummins
Dec 2, 20243 min read
20 views
0 comments


📢 Live from #NCASC
Monthly blog: November 2024 This month’s blog is packed with insights and opportunities to help you stay ahead in social care and public...
Karolis Duoba
Nov 28, 20242 min read
6 views
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What Social Care Providers Need to Know in 2025
CQC’s Evolving Focus The Care Quality Commission (CQC) is intensifying its efforts to ensure what truly matters - safe, effective, and...
Karolis Duoba
Nov 26, 20243 min read
57 views
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Effective Complaints Handling for Social Care: Meeting Regulation 16
In today’s public sector landscape, where accountability and transparency are critical, Regulation 16, titled ‘Receiving and Acting on...
Christopher Ducker
Nov 4, 20243 min read
67 views
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Navigating the Journey of Dementia Care: A Son’s Story
When my mother was diagnosed with mixed dementia ( Vascular dementia and Alzheimer’s ) at the age of 78, our world was turned upside...
Steve Meades-Cummins
Nov 4, 202411 min read
77 views
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Feedback in Focus: Meeting Regulation 17 and CQC Standards in Social Care
Regulation 17 of the Health and Social Care Act is a cornerstone of effective governance in UK social care, placing a duty on providers...
Daniel Adshead
Nov 4, 20243 min read
35 views
1 comment


#NCSW2024 Recap
Monthly blog: October 2024 We’re excited to welcome you to this month’s edition, where we’re diving into new developments that drive...
Karolis Duoba
Oct 31, 20242 min read
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LGA 2024: Reflections
The LGA conference is vast, covering a wide array of pressing issues, and while media outlets will provide detailed summaries, we’re...
Nic Streatfeild
Oct 25, 20242 min read
43 views
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Solace Summit 2024: Reflections
As we arrived at #SolaceSummit there was clearly a widespread acknowledgement in the room re the gravity of the current local government...
Nic Streatfeild
Oct 21, 20243 min read
30 views
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The Crucial Link Between Complaints, Compliance and Citizen Satisfaction
With increasing scrutiny from both regulatory bodies and the public, ensuring public sector service excellence while...
Karolis Duoba
Oct 16, 20243 min read
40 views
0 comments

“Citizen-First” is More Than a Buzzword
As Solace24 approaches, there’s a growing recognition across local government of the need for a truly citizen-first approach. People are...
Karolis Duoba
Oct 15, 20242 min read
16 views
0 comments

Webinar Recap: Feedback as a Catalyst for Service Transformation
We’re thrilled to share that the event was a great success, with participants coming together for a valuable discussion on how feedback...
Karolis Duoba
Oct 11, 20241 min read
15 views
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