GovMetric Blog | Insights on CX, AI & Complaint Management

October 23, 2025

Monthly Blog

Big month for customer service

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October 6, 2025

NCSW

A Year of Listening: What I’ve Learnt About Our Customers’ Needs

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October 3, 2025

Complaints

Shaping Complaints Handling with AI - Reflections from Our Discovery Session

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September 10, 2025

Complaints

Effective Complaint Handling

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September 9, 2025

Housing

Tenant Satisfaction Measures: More Than Just a Box to Tick

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September 26, 2025

EHCP Plus

Outcomes Matter and GovMetric relaunch EHCP Plus

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September 26, 2025

EHCP Plus

Real Collaboration = Real Innovation: The Story Behind EHCP Plus

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September 26, 2025

EHCP Plus

Responding to the Public Accounts Committee’s Findings: EHCP Plus

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September 26, 2025

EHCP Plus

Introducing Plus Innovations

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September 26, 2025

EHCP Plus

EHCP Plus: Reflecting on 2024 and Shaping the Future for 2025

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September 26, 2025

EHCP Plus

Our Response to the SEND Funding Boost: A Step the Right Way

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September 26, 2025

EHCP Plus

EHCP Plus: Our Solution to the Challenges in the NAO SEND Report

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