Karolis Duoba
Is your Damp & Mould service working for your tenants, or are you at risk of formal complaints?
Everyone has the right to a warm, secure and decent home. Yet many people in the UK are having their health put at risk due to living in...
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GovMetric: The Citizen Experience Blog
Explore insightful articles and updates on customer experience (CX), citizen experience (CitX), government services optimisation and more. Discover strategies to enhance public service efficiency and citizen satisfaction through data-driven insights.
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Karolis Duoba
- Aug 8
- 3 min
Oflog: Will It ACTUALLY Make a Difference?
The impact on local government, central government and citizens.
33 views0 comments
Karolis Duoba
- Jul 4
- 1 min
Webinar: Quantifying the impact of failure demand in your organisation
This webinar will help you come away with the knowledge you’ll need to start the discussion on failure demand in your own organisation.
112 views0 comments
Karolis Duoba
- May 31
- 2 min
5 steps of data-driven decision making in the public sector
Understand where you stand as an organisation with a five step guide to data-driven decision-making.
38 views0 comments
Nic Streatfeild
- May 25
- 2 min
Insights and Inspirations: Our First Social Housing Conference
Housing Conference / Govmetric
25 views0 comments
Alix Cunnell
- Jan 26
- 2 min
How does citizen insight help councils to save money? We asked ChatGPT.
GovMetric delivers citizen insight solutions to public service providers that want to reduce the cost of delivering effective, efficient...
75 views0 comments
Alix Cunnell
- Aug 4, 2022
- 2 min
Top 5 takeaways from the Government Transformation Show Podcast
If you haven't had time to listen to GovMetric Managing Director Nic Streatfeild's appearance on The Government Transformation Show...
76 views0 comments
Alix Cunnell
- Apr 7, 2022
- 8 min
The astonishing cost of failure demand, and why fixing it should be your next priority
Failure demand is frustrating your customers, increasing your costs, and reducing your capacity to meet your citizens' needs.
365 views0 comments
Nic Streatfeild
- Feb 21, 2022
- 4 min
Navigating our post-pandemic world – 6 factors shaping public services over the next three years
Like any successful journey, navigating the challenges of the coming years will require a thorough understanding of the new terrain. In...
109 views0 comments
Nic Streatfeild
- Nov 24, 2021
- 5 min
CitX vs CX: 7 differences that will change how you think about Citizen Experience Management
At GovMetric, we believe that the relationship between companies and customers is fundamentally different to the relationship between...
232 views0 comments
Nic Streatfeild
- Oct 6, 2021
- 4 min
Forget CX: Why the public sector needs to start thinking about CitX
What is the difference between being a customer and being a citizen, and does the distinction matter? Does the public sector's monopoly...
240 views0 comments
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