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From our #LoveComplaints  message at LGA 2025  to the launch of EHCP Plus , plus upcoming events and training to help you get the most...

Why Complaints Are a Council’s Best Friend At this year’s LGA Annual Conference , we were proud to exhibit as GovMetric with one clear...

As summer gets into full swing, we’re diving into some of the big conversations shaping the future of public service delivery. From bold...

Trust, Tenants, and Tough Truths We had a great time exhibiting at Housing 2025 – and even better, we got the chance to listen in on...

Councils have never faced a more demanding landscape in social care. Regulation 17 surveys, rising caseloads, and shifting expectations from citizens all add pressure to do more, with less — and do it well.

Councils have never faced a more demanding landscape in social care. Regulation 17 surveys, rising caseloads, and shifting expectations from citizens all add pressure to do more, with less — and do it well.

AI-Powered Public Services for Tomorrow At LocalGovCamp: AI-Powered Public Services for Tomorrow , the message was clear: AI isn’t here...

A 7-point self-assessment checklist for housing providers Awaab’s Law sets out clear expectations for landlords when it comes to tackling...

From new Ombudsman data to evolving regulations and upcoming events , there’s plenty happening across the sector. Here’s what’s new this...

After over a decade working in social housing, I can say this with confidence: complaints rarely come out of nowhere. They’re usually the...

It’s been over four years since the death of two-year-old Awaab Ishak shocked the nation. The tragedy—caused by untreated mould in a...

At SLACS 2025, Abbi Cole from Redbridge Council shared an honest look at the challenge they faced: only 25% of residents were satisfied...

This week, Glasgow brought the energy (and the sun!), but the Scottish Local Authorities Customer Service Managers' Group meet-up brought...

Back Together: Digital, Data & AI After a three-year pause, it was fantastic to see the LocalGovDigital Yorkshire & the Humber Peer Group...

With some warmer weather here, it feels like the perfect time to look ahead with fresh energy!   👀 Find out what the public sector...

Webinar Recap How do you move from collecting feedback to actually making change? That’s the question we explored with over 30 public...

Since 2019, GovMetric has been supporting National Highways in gaining deeper customer insights to drive improvements in journeys and...

How do you  feel about AI being used in complaints handling? We asked just that in a recent LinkedIn poll - and the responses revealed...

We know that turning feedback into real change isn’t always easy – this month’s updates are all about helping you do just that. 🎙️  ...

The Cost of Getting It Wrong  Every month, UK organisations lose £7.3 billion  dealing with service failures and complaints. And while...