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How do you  feel about AI being used in complaints handling? We asked just that in a recent LinkedIn poll - and the responses revealed...

We know that turning feedback into real change isn’t always easy – this month’s updates are all about helping you do just that. 🎙️  ...

The Cost of Getting It Wrong  Every month, UK organisations lose £7.3 billion  dealing with service failures and complaints. And while...

We know you're focused on delivering better services - this month’s insights are here to help.   🚀 Smarter AI Solutions  – Meet Project...

Yesterday’s Public Sector Complaints Conference discussions reinforced a clear message: effective complaints management isn’t just about...

On 30th January, we hosted the first GovMetric Community Insight Group webinar - a dedicated space for sharing ideas, learning from...

We hope your year is off to a great start! Here’s what you can look forward to in this month’s blog: How service excellence drives ROI :...

Thanks to you, 2025 is already shaping up to be unforgettable. Your engagement, feedback, and support have driven us forward, and we...

Last week, we had the privilege of attending the National Children and Adult Services Conference (NCASC) 2024 - a cornerstone event for...

Monthly blog: November 2024 This month’s blog is packed with insights and opportunities to help you stay ahead in social care and public...

CQC’s Evolving Focus The Care Quality Commission (CQC) is intensifying its efforts to ensure what truly matters - safe, effective, and...

In today’s public sector landscape, where accountability and transparency are critical, Regulation 16, titled ‘Receiving and Acting on...

When my mother was diagnosed with mixed dementia ( Vascular dementia and Alzheimer’s ) at the age of 78, our world was turned upside...

Regulation 17 of the Health and Social Care Act is a cornerstone of effective governance in UK social care, placing a duty on providers...

Monthly blog: October 2024 We’re excited to welcome you to this month’s edition, where we’re diving into new developments that drive...

The LGA conference is vast, covering a wide array of pressing issues, and while media outlets will provide detailed summaries, we’re...

As we arrived at #SolaceSummit there was clearly a widespread acknowledgement in the room re the gravity of the current local government...

With increasing scrutiny from both regulatory bodies and the public, ensuring public sector service excellence while...

As Solace24  approaches, there’s a growing recognition across local government of the need for a truly citizen-first approach. People are...

We’re thrilled to share that the event was a great success, with participants coming together for a valuable discussion on how feedback...