GovMetric: the public sector CX experts

We have been helping public service providers to design and deliver better services for their citizens and their communities for over twenty five years.

Since its launch in 2006, our GovMetric platform has become the leading Citizen Experience Management and customer satisfaction solution for the public sector, capturing millions of pieces of feedback every year. CaseTracker was developed in 2017 as a complementary platform for managing formal customer contacts.

 

But we are much more than just a technology company; we deliver compete citizen engagement programmes, facilitated through collaborative and long-lasting partnerships with like-minded organisations. Some of the projects that we have helped our clients deliver include: 

  • Creating a citizen-centred mindset within the organisation

  • Targeting service improvements for maximum citizen benefit 

  • Improving Right First Time service delivery

  • Reducing formal complaints

  • Delivering corporate CX objectives and measurement against KPIs

  • Informing and evaluating channel migration strategy

  • Internal and external benchmarking and sharing best practice 

  • Reducing the cost of citizen engagement

  • Understanding the customer journey and improving the digital platform

  • Implementing an organisational workflow for customer excellence

GovMetric is a trading name of ROL Solutions Ltd.