CaseTracker
The complete complaint management software for the public sector, created in partnership with local government.
CaseTracker enables the effective and compliant management of any formal customer interaction.
This includes Complaint Management, Comments & Compliments, Adult and Children's Social Care, MP & Councillor Enquiries, FOI, EIR and SAR requests, and more.
CAPTURE
Centralise customer enquiries across all your channels and services
Capture full, accurate and consistent customer data using pre-configured or customised forms
PROCESS
Streamline case workflow within a robust, auditable process
Intelligently allocate caseloads across individuals and teams, create and track tasks, monitor progress against timescales and escalate when necessary
RESPOND
Bring a satisfactory resolution to cases with a single customer response
Coordinate case input across multiple services and communicate with the customer via a secure two-way message centre
MANAGE
Take an operational view of all your cases
Gain a complete overview of the status, owner, tasks, and deadline for complaints and other cases across your entire organisation
REPORT
Easily collate performance data
Fulfil both internal and external reporting requirements using powerful in-built dashboards and reports
IMPROVE
Deliver a better customer experience
Record and analyse root causes, themes, and outcomes to develop best practice and support service transformation
