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Our Customer Success Stories

Discover some of our Customer Stories, highlighting real-world customer experience transformations within the public sector. 

The themes covered include: using feedback to improve citizen experience, reducing avoidable citizen contact, improving complaint management processes, saving budget by using real-time data and more.

Staffordshire County Council

An Organisation-wide Approach to Customer Experience

Improving Citizen Engagement and Operational Efficiency

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Wigan Council

Tenant Satisfaction Measures (TSM)

Unveiling Unmediated Citizen Insights.

Camden Council  - customer story

Camden Council

Making customer engagement more accessible and cost-effective

Camden London Borough Council believes that citizen input is fundamental to service improvement.


Surrey Council

Improving Service Quality and Transparency

Surrey County Council's Digital Transformation Journey with CaseTracker.

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Cambridge City Council

Collaborative Success: Transforming Complaint Management

Cambridge City Council was the first user and design partner

of GovMetric’s complaint management system, CaseTracker.


Charnwood Borough Council

Gaining better visibility into customer interactions

Charnwood Borough Council has been working with GovMetric

for an impressive 17 years.


Cornwall Council

Putting Voice of the Customer at the Forefront of Customer Experience

Cornwall Council embarked on a five-year Customer Philosophy plan to improve customer interactions and enhance services


The City of Edinburgh Council

Transformative Citizen Feedback Management

From less than 1% to 10% feedback response rate: Edinburgh's journey

with GovMetric CX.

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