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Our Customer Success Stories

Discover some of our Customer Stories, highlighting real-world customer experience transformations within the public sector. 

The themes covered include: using feedback to improve citizen experience, reducing avoidable citizen contact, improving complaint management processes, saving budget by using real-time data and more.  

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Staffordshire County Council

An Organisation-wide Approach to Customer Experience

Improving Citizen Engagement and Operational Efficiency

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Wigan Council

Tenant Satisfaction Measures (TSM)

Unveiling Unmediated Citizen Insights.

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Camden Council  - customer story

Camden Council

Making customer engagement more accessible and cost-effective

Camden London Borough Council believes that citizen input is fundamental to service improvement.

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Surrey Council

Improving Service Quality and Transparency

Surrey County Council's Digital Transformation Journey with CaseTracker.

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Cambridge City Council

Collaborative Success: Transforming Complaint Management

Cambridge City Council was the first user and design partner

of GovMetric’s complaint management system, CaseTracker.

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Charnwood Borough Council

Gaining better visibility into customer interactions

Charnwood Borough Council has been working with GovMetric

for an impressive 17 years.

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Cornwall Council

Putting Voice of the Customer at the Forefront of Customer Experience

Cornwall Council embarked on a five-year Customer Philosophy plan to improve customer interactions and enhance services

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The City of Edinburgh Council

Transformative Citizen Feedback Management

From less than 1% to 10% feedback response rate: Edinburgh's journey

with GovMetric CX.

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