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Tenant Satisfaction Measures

Get regulator-ready with the GovMetric TSM Survey Programme

The GovMetric TSM Survey Programme fulfils your regulator obligations and gives you first-hand, 
real-time visibility of how your service is performing in the eyes of your tenants, in their own words.

TSM compliant badge, housing regulator ready, tenant satisfaction measures

GUARANTEED COMPLIANCE

Tenant Satisfaction Measures - checkmar, tickk

TSMs calculated and provided to you in a ready-to-submit format, with methodology managed and documented for you in accordance with regulatory requirements.

COST EFFECTIVE DIGITAL SURVEYS

Tenant Satisfaction Measures - checkmar, tickk

Maximize use of low-cost, high response digital surveys, supplemented by

targeted telephone and postal surveying where needed.

INSTANT ACTIONABLE
INSIGHT

Tenant Satisfaction Measures - checkmar, tickk

Automated text analytics discovers keywords, trends, and tenant sentiment. Get notified of tenant issues in real-time with automated alerts.

“It was great to be able to see responses coming in live. It allowed us to check if we have representation within different age groups easily.”

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SUE BROCKLEBANK

HOUSING PROGRAMME MANAGER

AT WIGAN COUNCIL

Tenant Satisfaction Measures  (TSM) surveys

LEARN MORE

Find out how GovMetric is changing traditional tenant surveying

With GovMetric, you won’t need to wait for a market research report to understand how residents are feeling; you’ll have your hands on the data from the return of the very first survey.

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Book a call with with one of our TSM experts and learn about how your organisation can benefit from first-hand, real-time visibility of how your service is performing in the eyes of your tenants.

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