Our Leadership Team

Nic is the Founder and Visionary at GovMetric, working exclusively with public service providers to help them understand how citizens experience the services they deliver and improve their CitX strategy.

 

He strongly believes that systemic analysis of the Voice of the Citizen (VoC), Voice of the Employee (VoE) and behavioural and demand data are essential to correctly diagnose why services do or don’t work, and to identify the root causes of systemic failure.

 

Nic holds a Business Studies degree and is a recent graduate of the Goldman Sachs 10KSB programme at the Oxford University Business School.

Alix is the Integrator at GovMetric, working exclusively with local councils, housing associations and other public sector organisations.

 

She believes that understanding the citizen experience from the ‘outside in’ is key to designing and delivering more effective and efficient public services, leading to better outcomes for citizens and communities and lower rates of failure demand.

 

Alix holds a degree in Computer Science from the University of Sussex and further qualifications in graphic design and marketing.

John McMahon is a seasoned professional with extensive experience in the public sector, particularly in local government.

 

He has held various roles focused on enhancing citizen engagement and service delivery. At GovMetric, John contributes to the company's mission of improving public services through data-driven insights and citizen feedback. His expertise lies in understanding the nuances of public service operations and implementing strategies that foster positive citizen experiences.

Having spent over 20 years delivering customer services, both within the public and private sectors, Stephen believes that only by understanding how citizens truly feel about public sector service provision, can those services be developed to reduce failure demand, deliver more efficient services, and ultimately have happy citizens.

 

Stephen leads sales, marketing and customer success teams at Govmetric and is an innovator, creative thinker with a unique skill for not only being able to develop the strategy, but at the same time delivering operational and customer excellence.

​

His varied career in retail, entertainment, leisure, local government, and private sector provides him with a unique understanding of customers and their behaviours.

Lewis is the Head of Product and Technology at GovMetric and is an expert in delivering high-quality software solutions.

 

As a Certified Scrum Master, he excels in improving agile practices and fostering autonomy and collaboration within technical teams. Armed with an MEng in Computer Science, he is proficient in a range of tech, and has delivered projects in a range of programming languages and frameworks.

 

Lewis brings a wealth of experience, technical expertise, and a proven track record of successful project delivery to GovMetric.

Graham leads the Commercial function at GovMetric ensuring that the company has strong foundations for growth, concentrating on both the financial health of the company and the resourcing of customer solutions.  

​

Graham has successfully developed his career in several major companies and was formally UK Managing Director at Esprit Telecom focusing on business growth, service implementation and customer satisfaction.

 

Graham holds a degree in Business Studies.