GovMetric CX for Police

Understand victim satisfaction and use feedback to drive evidence-based improvement.

GovMetric victim satisfaction surveys can automate feedback capture at every stage of a victim’s journey, from the initial point of contact through to the closure of a case. 

Results can be shared across your organisation in real-time, helping you take evidence-based action to improve the victim experience.

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police officer working at a computer

CASE STUDY

Giving victims of crime a new voice

GovMetric is helping a county police force to transform its approach to victim surveying.

By integrating with the CRM and telephony systems, the GovMetric CX platform has enabled the Force to completely automate its victim surveying process and pinpoint the factors and issues that have the biggest impact on the victim experience.