GovMetric Cookie Policy

How we use cookies

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We use cookies to:
 

• Ensure the proper functioning of our website.

• Analyse usage data to improve site performance and functionality.

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Third-party cookies

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Some cookies may be placed on your device by third parties (such as advertising networks and providers of external services like web traffic analysis services). These third-party cookies are subject to the respective privacy policies of these providers.

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Managing your cookie preference

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You have the option to manage your cookie preferences or block cookies entirely through your browser settings. However, please note that if you disable cookies, some parts of our website may not function properly.

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Changes to this Cookie Policy

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We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed about our use of cookies.

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Case Tracker Cookie Policy

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Introduction

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This Cookie Policy explains how GovMetric ("we", "us", or "our") uses cookies and similar technologies on Case Tracker. By using Case Tracker, you agree to the use of cookies as described in this policy.

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What are cookies?

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Cookies are small text files that are stored on your device (computer, smartphone, tablet) when you visit certain websites or web application such as Case Tracker. Cookies help us improve the functionality of our site and your experience while using it.

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Type of cookies we use

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Strictly Necessary Cookies

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These cookies are essential for the operation Case Tracker. They enable you to navigate the site and use its features, such as accessing secure areas.

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Detail: Session cookies (for authentication purposes)

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Performance Cookies

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These cookies collect information about how visitors use Case Tracker, such as which pages are visited most often, and any error messages received. This information is used to improve Case Tracker's functionality.

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Detail: Google Analytics (time limited cookie)

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Functional Cookies

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Functional cookies allow Case Tracker to remember choices you make (such as your username, language, or region) and provide enhanced, personalized features.

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Detail: Load balancing cookies - Used to balance traffic across servers, these hold an AWS (Amazon Web Services) generated reference for the server that has been assigned. These cannot be used to identify or track a user, this is standard functionality for load balancers (see https://tinyurl.com/y8as9zov).

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• The cookies are dropped by the Elastic Load Balancers (ELB) which provide us with the ability to scale our services automatically based on demand.  
   

• Their purpose is to enable Session Affinity, aka “sticky sessions”, which ensure that a user always uses the same server while leaving feedback via our surveys.  This allows us to provide the user with a faster, more reliable service.
   

• The cookies that are persistent but have a fixed lifespan of 5 mins.
   

• The cookies simply contain a reference to the server to which the user has been assigned.  Each time the user requests a page via the ELB, it will use the content of this cookie to direct them to their assigned server.  This reference provides us with no ability to identify or track the user. 
   

• Multiple users will have the same cookie e.g. if there are 1000 users and 2 backend server, 500 users will have a cookie with the reference to ‘Server A’ and 500 with a reference to ‘Server B’.