Content Management Apps

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Jadu Central

Monitor website feedback using the most used Content Management System in the UK.

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Local Gov Drupal

Monitor website feedback using the quickest growing open source Content Management System in the UK.

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Prodo

Monitor website feedback using the leading CMS for Housing Associations.

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Contensis

Monitor website feedback using Zengenti Contensis

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Umbraco

Monitor website feedback using Umbraco

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Liferay

Monitor website feedback using Liferay

Digital Platforms / Online Forms

Jadu Connect

Create cases in Jadu Connect when alerts happen in GovMetric CX.

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NEC Citizen Access

Automate feedback requests when calls end with Cirrus Connects.

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Prodo - Tenant Portal

Automate feedback requests when calls end with RingCentral.

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Granicus / Firmstep

Automate feedback requests when calls end with Mitel.

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Netcall

Automate feedback requests when calls end with Netcall.

Telephony Apps

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8x8

Automate feedback requests when calls end with 8x8.

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Cirrus

Automate feedback requests when calls end with Cirrus Connects.

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RingCentral

Automate feedback requests when calls end with RingCentral.

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Mitel

Automate feedback requests when calls end with Mitel.

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Vodafone Storm

Automate feedback requests when calls end with Vodafone Storm.

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Genesys

Automate feedback requests when calls end with Genesys.

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Netcall

Automate feedback requests when calls end with Netcall.

Notifications

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GOV.UK Notify

Send requests for feedback en masse using SMS with your GOV.UK Notify allowance.

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WhatsApp

Send requests for feedback en masse via WhatsApp.

Business Intelligence

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PowerBI

Cornwall Council uses PowerBI to pull in survey data using the GovMetric API.

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Tableau

Its possible to use Tableau to pull in survey data using the GovMetric API.

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Qliksense

Its possible to use Qlik to pull in survey data using the GovMetric API.

Live Chat

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8x8

Watford Council uses 8x8 for live chat and on completion of a live chat a survey is sent to the citizen.

Chatbot/AI

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Azure AI Bot Service

Cornwall Council surveys citizens when their Azure AI chatbot flow completes.

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Tawk.to

Oxford City Council surveys citizens at the end of their chatbot experience via Tawk.to.

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EBI.AI

Watford Council will use EBI.AI to survey citizens at the end of their chatbot experience.

Booking Apps

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Bookinglab

Kent County Council surveys citizens at the end of the booking journey with Bookinglab.

Insights + AI = ROI

Improve Citizen Experience
Prevent Failure Demand
Reduce Complaint Volumes
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