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Be compliance-ready for October 2025 — and beyond
Trusted by public sector landlords like yours
Stay aligned with Awaab’s Law statutory timeframes, with built-in workflows that mirror investigation, repair, and follow-up requirements, giving you regulator-ready assurance at every step.
Capture tenant confirmation that works have been completed to a satisfactory standard, closing the loop between job completion and resident experience.
Check back with tenants after 30/60/90 days to ensure repairs remain effective, helping to spot recurring damp and mould issues before they escalate.
Receive instant notifications when tenants report unresolved or recurring issues, enabling rapid intervention and reducing the risk of regulatory breaches.
Automatically log all notifications, survey responses, and follow-up actions in a secure audit trail that can be shared with regulators or the Housing Ombudsman.
Prioritise low-cost, high-response digital surveys, supplemented by targeted telephone, SMS, or postal methods to reach every tenant fairly and efficiently.
Guaranteed compliance (without the admin drag)
We align every step to the statutory process: trigger surveys on hazard report or job completion, collect before/after sentiment, and escalate automatically if tenants signal unresolved risk. You’ll have a clear line of sight from report → investigation → works → completion → tenant sign-off, with timestamps that mirror the legal clock.
Verify — then verify again
Damp and mould can reappear. We run two passes by default:
Post-completion verification (within hours or days of works marked complete).
Scheduled follow-up (e.g., at 30/60/90 days or seasonally).If a tenant reports recurrence or residual issues, the system flags the case, routes it to the right team, and creates a documented audit trail that shows how you acted.
Instant understanding
Live dashboards show:
Resolution confidence (how many tenants confirm “fixed first time”)
Recurrence rates by property type, contractor, or geography
Root-cause patterns (ventilation, insulation, glazing, thermal bridges) drawn from free-text analysis
Time-to-investigate / time-to-start / time-to-complete against statutory thresholds
Drill from portfolio trends down to the single home, with transcripts and survey evidence ready to export for board packs and regulators.
September 9, 2025
Housing
September 9, 2025
Housing
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September 9, 2025
Housing
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September 5, 2025
Housing
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September 3, 2025
Housing
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September 3, 2025
Housing
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The Decent Homes Standards set minimum requirements for housing quality, ensuring homes are free from serious hazards, kept in good repair, and provide a reasonable degree of thermal comfort.
Awaab’s Law requires landlords to investigate and fix hazards such as damp and mould within set timescales, and to evidence compliance. It is part of updated housing standards designed to keep homes safe and decent.
GovMetric CX provides automated repair verification surveys, follow-up checks, and real-time alerts when issues are unresolved. It creates an auditable evidence trail showing that repairs were completed within statutory deadlines. This helps landlords demonstrate continuous compliance and early intervention.
GovMetric automatically logs repair verification responses, follow-up surveys, and alerts. It generates reports that can be shared with the Regulator of Social Housing, Housing Ombudsman, or local inspectors to prove compliance.
GovMetric is currently able to take a file from housing management apps like NEC, MRI, Civica, Aaeron and automatically push out a survey campaign. In time we expect this service to integrates with Housing Management Systems more deeply e.g. updating the status of the repair/adding notes automatically ensuring tenant feedback is directly linked to maintenance records.
Landlords gain:
• Reduced compliance risk by evidencing statutory timescales.
• Early warning of unresolved hazards.
• Better tenant trust through proactive follow-up.
• Data-driven insights into recurring property issues.
• Audit-ready reporting for regulators and boards.
Tenants see quicker responses to hazards, receive follow-up checks to ensure problems stay fixed, and gain confidence that their landlord is accountable to statutory housing standards.
GovMetric CX is hosted in the EU on secure AWS infrastructure, ISO 27001 and Cyber Essentials Plus certified, with data encrypted at rest and in transit.
Yes. GovMetric CX can be configured to support broader housing compliance frameworks, including Tenant Satisfaction Measures (TSMs), complaints handling, and other regulatory evidence requirements.
Data is visible from the very first survey return. You won’t need to wait months for a market research report—dashboards update in real-time.
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Insights + AI = ROI
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