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Give officers and staff a stronger voice
Trusted by police forces like yours
Collect Net Promoter Scores to track whether officers and staff would recommend the force as a place to work.
Run quick, regular check-ins or deeper annual surveys to monitor changes in engagement over time.
Segment results by command, role, or demographics to pinpoint where support and intervention are needed most.
Anonymous feedback builds confidence and candour, ensuring staff feel safe to share honest views.
Highlight organisational strengths, cultural challenges, and wellbeing pressures to shape people strategies.
Dashboards and automated summaries provide leadership teams with evidence to track progress and inform HMICFRS People & Culture inspection themes.
High engagement keeps officers and staff committed to the force, lowering attrition rates and reducing the time and money spent on constant recruitment drives.
Anonymous, structured feedback provides robust evidence of staff engagement and morale, supporting HMICFRS inspections and demonstrating a commitment to transparency and improvement.
By listening to the workforce and acting on their views, forces can create a sense of shared purpose and motivation that sustains performance even under pressure.
Track workforce sentiment
With GovMetric, you’ll see eNPS results as they come in, giving you a live picture of morale, engagement, and commitment across your force.
Pinpoint pressure points
Segment results by role, command, or demographic to quickly identify where culture, wellbeing, or leadership support need attention.
Confident, confidential
Anonymous feedback builds trust and candour, providing leadership and inspectors with reliable evidence of staff engagement and organisational health.
Voice of the Force is GovMetric’s employee Net Promoter Score (eNPS) solution for policing. It measures staff engagement, morale, and organisational culture, giving forces insight into how their workforce feels and performs.
Employee satisfaction directly affects service delivery. By listening to officers and staff, forces can strengthen culture, improve retention, reduce absenteeism, and meet HMICFRS expectations for workforce wellbeing.
Forces gain:
• Clear visibility of workforce morale and cultural health
• Evidence for inspection regimes
• Reduced turnover and absenteeism
• Stronger organisational resilience
• Improved citizen outcomes through a motivated workforce
Feedback is gathered through regular short surveys delivered via secure links (SMS, email, intranet, QR codes). Surveys are quick to complete and can be scheduled quarterly, annually, or after key events.
At its core, Voice of the Force asks the standard eNPS question:
“How likely are you to recommend this force as a place to work?”
Beyond that, surveys can include a wide range of engagement and culture drivers such as:
- Leadership & management – clarity of direction, trust, visibility, and support.
- Wellbeing & resilience – workload balance, access to support, and overall mental health.
- Fairness & inclusion – perceptions of equity, respect, and diversity within the force.
- Communication & voice – whether officers and staff feel listened to and informed.
- Learning & development – opportunities for progression, training, and skill growth.
- Pride & purpose – sense of meaning in the role and contribution to policing outcomes.
- Team cohesion – collaboration, peer support, and quality of line management.
This approach ensures the headline eNPS score can be benchmarked over time and across forces, while the additional questions provide diagnostic insight into why employees feel as they do and where leaders should take action.
Results are presented as an eNPS score (promoters minus detractors), alongside dashboards that break down feedback by rank, department, or region. Trends over time help leaders monitor cultural shifts and improvement areas.
As often as you like.
Yes. Responses are anonymised to protect officers and staff. Data is aggregated so no individual can be identified, building trust and encouraging honest feedback.
However, it is also possible to ask for information if that suits the circumstances.
HMICFRS inspections require evidence of staff wellbeing, culture, and engagement. Voice of the Force provides structured, auditable evidence of workforce sentiment to demonstrate proactive management of these areas.
Yes. While the core eNPS question remains constant for benchmarking, forces can add custom questions about specific initiatives, wellbeing policies, or cultural priorities.
GovMetric enables forces to connect Voice of the Force (staff) with Victim Satisfaction and Citizen CX feedback. This provides a holistic view of performance, showing how staff wellbeing and morale impact service outcomes.
Yes. Voice of the Force is hosted on AWS in the EU, ISO 27001 and Cyber Essentials Plus certified. All data is encrypted at rest and in transit, GDPR compliant, and never shared outside the organisation.
A typical force implementation takes 2-3 weeks, including survey design, system integration, and staff training.
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