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Customer engagement solutions built for the public sector

Harness the power of the customer voice to design services​ that meet the needs of your citizens and communities​.
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LOCAL GOVERNMENT
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POLICE
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AGENCIES
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THIRD SECTOR
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HOUSING
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CENTRAL GOVERNMENT
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TRANSPORT

CX MANAGEMENT

GovMetric CX

Understand the customer experience across all your access channels and use customer insight to drive positive change

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CASE MANAGEMENT

CaseTracker

Streamline management of formal customer interactions including complaints and FOI requests

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STRATEGY DEVELOPMENT

Support Services

We can help you develop a future-proof strategy for transforming customer and community engagement

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Trusted partner to 100+ public service organisations

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Going for a Walk

Making life better for real people is why we do what we do.

We help public service organisations create opportunities for positive, meaningful citizen engagements that lead to real change in people’s lives.

 

We work with a diverse range of organisations including local authorities, housing associations, national transport agencies, county police forces, government agencies and public bodies, education providers and the NHS.

We make your goals our mission.

GovMetric is more than a technology platform: we have over seventy-five years of collective customer and citizen engagement expertise.

 

We don't settle for being just another supplier. We become trusted, long-term partners to the organisations we work with, embracing their goals and constantly seeking opportunities to add value in everything we do.

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