Helping Housing Providers Understand the Tenant Experience

We provide solutions to enable feedback and complaints to be captured for regulated and non-regulated services.

Our transactional surveys are designed to gather immediate feedback on repair services, tenancies, estates, capital works and more.

Automatically identify problems before they reach formal complaints, get alerts about specific trends.

Achieve cost-efficient regulatory compliance and overall tenant satisfaction.

All-in-one platform, fully compliant with the Housing Ombudsman’s Complaint Handling Code.

Real-time analytics facilitate swift understanding and operationalisation of tenant feedback.

Zero in on what will really make a difference to your organisation and your customers.

Understand the tenant experience across all your access channels and use customer insight to drive positive change

Streamline management of formal tenant interactions including complaints and FOI/SAR requests