GovMetric CX for Local Government

Understand the customer experience across all services, access channels and touchpoints, both online and offline

Use customer insight to inform evidence-based decisions. Design more effective and efficient services and reduce the cost of failure demand.

CASE STUDY

Improving the customer experience using real-time feedback

Wokingham Borough Council is a local authority with a vision: to be the best it can be.

GovMetric is helping it deliver, by providing vital customer insight that enables the council to take positive action to improve services.