GovMetric CX for Local Government
Understand the customer experience across all services, access channels and touchpoints, both online and offline
Use customer insight to inform evidence-based decisions. Design more effective and efficient services and reduce the cost of failure demand.
Improving the customer experience using real-time feedback
Wokingham Borough Council is a local authority with a vision: to be the best it can be.
GovMetric is helping it deliver, by providing vital customer insight that enables the council to take positive action to improve services.