GovMetric CX for Local Government

Understand the customer experience across all services, access channels and touchpoints, both online and offline

Use customer insight to inform evidence-based decisions. Design more effective and efficient services and reduce the cost of failure demand.

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CASE STUDY

Improving the customer experience using real-time feedback

Wokingham Borough Council is a local authority with a vision: to be the best it can be.

 

GovMetric is helping it deliver, by providing vital customer insight that enables the council to take positive action to improve services.