What's changing

This month’s update digs into what’s changing across public services - from the shift to proactive surveying, to the evolving role of AI in complaints, and a look ahead at where we can connect in 2026.

Let’s get into it 👇

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🆕Sector News

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Awaab’s Law in Practice: What Housing Teams Told Us

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After hosting two Awaab’s Law webinars - one before the legislation went live and one just after Phase One took effect - we’ve been listening closely to what housing professionals are experiencing on the ground.

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Their insights tell a very real story about the operational and emotional impact of these new expectations. Read more here.

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✨Spotlight

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Proactive Surveying

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We’re proud to be supporting BCP Council in strengthening their response to damp and mould.

"Following Awaab's Law and the requirements as a landlord to give our tenant's a survey to complete about the recent Damp and Mould in their property, BCP Homes, BCP Council reached out to GovMetric to assist us with this implementation.

From the start we were very impressed with their "can do" attitude, they were flexible, have great communication with their clients and implemented quickly and efficiently.

We are going to role out surveys in January 2026 for our Responsive Repairs completed and will promote GovMetric to other areas of our organisation. They are a great company to work with and would recommend anyone requiring this service to GovMetric." - BCP Council

Click here to discuss how GovMetric can help you.

GovMetric Open Sessions

#LoveComplaints: A Further Deep Dive
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We’ve been out in the field - working with public sector organisations, listening to frontline teams, and attending complaints events - and we’ve heard a lot of honest stories about what’s working and what isn’t. Join us in our next online event where we will discuss all things AI and Complaints!
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📅 Thu 4 Dec 2025
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Register

Join Us at These Events
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Looking ahead, here’s where you can connect with us to discuss how GovMetric can support your goals:
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• 28th of January: LGAi Summit (Online)
• 7th of July: LGA 2026 (Bournemouth)
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Let us know if you will be joining us at these events!

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