Big month for customer service

From compliance support and AI-powered insights to celebrating this year’s GovMetric Award winners, there’s plenty to explore this month.

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Here’s what’s new 👇

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Sector News

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October 27th: Are You Ready?

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From 27 October 2025, social landlords must investigate and fix damp, mould, and emergency hazards within strict timeframes - with wider hazards phased in through 2026 and full compliance by 2027.

Our latest page highlights how we help you stay ahead of these new duties by turning tenant feedback and complaints into early warnings and actionable insights.
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Join us online for a live look at how we support your compliance goals.
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Spotlight

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GovMetric Awards 2025: Winners Announced!

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While celebrating the National Customer Service Week, we were proud to honour this year’s GovMetric Award winners:

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• Stevenage Borough Council – Turning Complaints into Service Excellence
• London Borough of Redbridge – Excellence in Customer-Centric Service Design
• Enfield Council – Turning the Voice of the Customer into Better Citizen Experiences
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A massive congratulations to all three teams for their outstanding commitment to improving public service!

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GovMetric Open Sessions

#LoveComplaints: What We’re Learning with AI

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This session is a chance to explore how organisations are rethinking and future-proofing their complaints handling processes.

📅 Wed 29 Oct 2025 / Register

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Join Us at These Events

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Looking ahead, here’s where you can connect with us to discuss how GovMetric can support your goals:

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• 19sth of November: The National SEND Conference 2025 (London)

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Let us know if you will be joining us at these events!

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We’ve launched our new website!

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Explore a fresh new look, easier navigation, and updated insights on how GovMetric is helping public sector organisations improve citizen experience.

Visit the new site

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