Like any successful journey, navigating the challenges of the coming years will require a thorough understanding of the new terrain. In this month's blog, we share our ideas and predictions on the external factors set to shape the UK public sector as the country moves cautiously forward from the turmoil of the past two years. Political factors Economic recovery: economic recovery and productivity will be central to the government's agenda, with major investment planned for in

At GovMetric, we believe that the relationship between companies and customers is fundamentally different to the relationship between citizens and our public services. In this article, we explore some of these differences in more detail, and consider their implications for Citizen Experience Management (CitXM) in the public sector. 1. Public sector organisations are hugely complex Even the most sophisticated B2C businesses still don't offer anything like the variety of servi