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From new Ombudsman data to evolving regulations and upcoming events , there’s plenty happening across the sector. Here’s what’s new this...

After over a decade working in social housing, I can say this with confidence: complaints rarely come out of nowhere. They’re usually the...

It’s been over four years since the death of two-year-old Awaab Ishak shocked the nation. The tragedy—caused by untreated mould in a...

Webinar Recap How do you move from collecting feedback to actually making change? That’s the question we explored with over 30 public...

The Cost of Getting It Wrong  Every month, UK organisations lose £7.3 billion  dealing with service failures and complaints. And while...

As social housing continues to evolve, early insights from the Regulator of Social Housing's (RSH) first wave of consumer standard...

We're excited to bring you this month's blog, packed with insights to help you navigate the ever-evolving world of citizen satisfaction....

In the wake of public inquiries like Grenfell and the introduction of initiatives such as "Awaab’s Law," the approach to social housing...

From 1 April 2024, the Housing Ombudsman’s Complaint Handling Code  became statutory, setting new standards for how complaints must be...

When a tenant moves out, it doesn’t just leave an empty property - it creates a costly challenge known as a 'void'. These voids can drain...

Tenant Satisfaction Measures (TSMs)  are becoming increasingly important in the social housing sector, where the demand for transparency...

Tenant feedback isn’t just important - it’s essential. As the landscape of social housing evolves, driven by new regulations like the...

Welcome to our monthly blog! With National Customer Service Week on the horizon and the recent changes announced by the CQC, we’d like...

This month, we dive into Housing Ombudsman's latest insights, looking into complaints within Greater London and reflect on the Public Sector

#Housing24 revealed a 91% surge in complaints and a 20% drop in tenant satisfaction over six years. Increased tenant expectations and biased

In this month's blog we focus on Housing and discuss a concerning trend: a notable decline in satisfaction with UK public services. We...

The housing sector is currently under unprecedented scrutiny. In the past 12 months we have seen Tenant Satisfaction Measures (TSMs)...

This month we dive into the critical state of customer service in the UK and explore insightful analysis from the Financial Times on the imp

It's time for another edition of our monthly blog post featuring a story from our customer, industry news and a book recommendation. This...

Housing Conference / Govmetric