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Karolis Duoba
Sep 303 min read
Embracing Change: Early Insights from the First Wave of Consumer Standard Inspections 🏠
As social housing continues to evolve, early insights from the Regulator of Social Housing's (RSH) first wave of consumer standard...
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Karolis Duoba
Sep 242 min read
🏠 Shifting to a Tenant-First Mindset
We're excited to bring you this month's blog, packed with insights to help you navigate the ever-evolving world of citizen satisfaction....
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Karolis Duoba
Sep 202 min read
Shift in Behaviour: The Power of a Tenant-First Mindset
In the wake of public inquiries like Grenfell and the introduction of initiatives such as "Awaab’s Law," the approach to social housing...
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Karolis Duoba
Sep 182 min read
10 Steps to Meet the 2024 Code and Improve Tenant Satisfaction
From 1 April 2024, the Housing Ombudsman’s Complaint Handling Code became statutory, setting new standards for how complaints must be...
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Karolis Duoba
Sep 103 min read
The Hidden Cost of Housing Voids and How to Avoid Them
When a tenant moves out, it doesn’t just leave an empty property - it creates a costly challenge known as a 'void'. These voids can drain...
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Karolis Duoba
Sep 52 min read
Tenant Satisfaction Measures: More Than Just a Box to Tick
Tenant Satisfaction Measures (TSMs) are becoming increasingly important in the social housing sector, where the demand for transparency...
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Karolis Duoba
Aug 302 min read
Why Tenant Feedback Matters
Tenant feedback isn’t just important - it’s essential. As the landscape of social housing evolves, driven by new regulations like the...
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Karolis Duoba
Aug 222 min read
#NCSW2024
Welcome to our monthly blog! With National Customer Service Week on the horizon and the recent changes announced by the CQC, we’d like...
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Karolis Duoba
Jul 253 min read
Latest in Complaint Handling & CX
This month, we dive into Housing Ombudsman's latest insights, looking into complaints within Greater London and reflect on the Public Sector
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Karolis Duoba
Jul 33 min read
Reflections on #Housing24
#Housing24 revealed a 91% surge in complaints and a 20% drop in tenant satisfaction over six years. Increased tenant expectations and biased
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Karolis Duoba
Jun 273 min read
What's Next for Housing? 2024 Insights
In this month's blog we focus on Housing and discuss a concerning trend: a notable decline in satisfaction with UK public services. We...
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Karolis Duoba
Jun 205 min read
Helping Housing Providers Understand the Tenant Experience
The housing sector is currently under unprecedented scrutiny. In the past 12 months we have seen Tenant Satisfaction Measures (TSMs)...
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Karolis Duoba
May 233 min read
How did customer service get so bad?
This month we dive into the critical state of customer service in the UK and explore insightful analysis from the Financial Times on the imp
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Karolis Duoba
Nov 16, 20232 min read
Navigating Complaints in the Public Sector: Real Stories
It's time for another edition of our monthly blog post featuring a story from our customer, industry news and a book recommendation. This...
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Nic Streatfeild
May 25, 20232 min read
Insights and Inspirations: Our First Social Housing Conference
Housing Conference / Govmetric
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