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From new Ombudsman data to evolving regulations and upcoming events , there’s plenty happening across the sector. Here’s what’s new this...

At SLACS 2025, Abbi Cole from Redbridge Council shared an honest look at the challenge they faced: only 25% of residents were satisfied...

This week, Glasgow brought the energy (and the sun!), but the Scottish Local Authorities Customer Service Managers' Group meet-up brought...

Back Together: Digital, Data & AI After a three-year pause, it was fantastic to see the LocalGovDigital Yorkshire & the Humber Peer Group...

Webinar Recap How do you move from collecting feedback to actually making change? That’s the question we explored with over 30 public...

The Cost of Getting It Wrong  Every month, UK organisations lose £7.3 billion  dealing with service failures and complaints. And while...

Yesterday’s Public Sector Complaints Conference discussions reinforced a clear message: effective complaints management isn’t just about...

The LGA conference is vast, covering a wide array of pressing issues, and while media outlets will provide detailed summaries, we’re...

As we arrived at #SolaceSummit there was clearly a widespread acknowledgement in the room re the gravity of the current local government...

As Solace24  approaches, there’s a growing recognition across local government of the need for a truly citizen-first approach. People are...

LocalGovCamp 2024 convened some of the brightest minds in the local government digital sphere to discuss and aspire to enhance the...

Sometimes there are inflection points in technological advancement that stop you in your tracks. Experiences that transcend the hitherto...

Welcome to our monthly blog! With National Customer Service Week on the horizon and the recent changes announced by the CQC, we’d like...

This month, we dive into Housing Ombudsman's latest insights, looking into complaints within Greater London and reflect on the Public Sector

This month we dive into the critical state of customer service in the UK and explore insightful analysis from the Financial Times on the imp

It's time for another edition of our monthly blog post featuring a story from our customer, industry news and a book recommendation. This...

Understand where you stand as an organisation with a five step guide to data-driven decision-making.

GovMetric delivers citizen insight solutions to public service providers that want to reduce the cost of delivering effective, efficient...

If you haven't had time to listen to GovMetric Managing Director Nic Streatfeild's appearance on The Government Transformation Show...