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Nic Streatfeild
Oct 252 min read
LGA 2024: Reflections
The LGA conference is vast, covering a wide array of pressing issues, and while media outlets will provide detailed summaries, we’re...
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Nic Streatfeild
Oct 213 min read
Solace Summit 2024: Reflections
As we arrived at #SolaceSummit there was clearly a widespread acknowledgement in the room re the gravity of the current local government...
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Karolis Duoba
Oct 163 min read
The Crucial Link Between Compliance and Satisfaction in Local Government
With increasing scrutiny from both regulatory bodies and the public, ensuring local government service excellence while...
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Karolis Duoba
Oct 152 min read
“Citizen-First” is More Than a Buzzword
As Solace24 approaches, there’s a growing recognition across local government of the need for a truly citizen-first approach. People are...
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John McMahon
Oct 13 min read
Reflections on LocalGovCamp 2024
LocalGovCamp 2024 convened some of the brightest minds in the local government digital sphere to discuss and aspire to enhance the...
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Karolis Duoba
Sep 127 min read
Transcendence — Gen AI in Local Gov
Sometimes there are inflection points in technological advancement that stop you in your tracks. Experiences that transcend the hitherto...
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Karolis Duoba
Aug 222 min read
#NCSW2024
Welcome to our monthly blog! With National Customer Service Week on the horizon and the recent changes announced by the CQC, we’d like...
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Karolis Duoba
Jul 253 min read
Latest in Complaint Handling & CX
This month, we dive into Housing Ombudsman's latest insights, looking into complaints within Greater London and reflect on the Public Sector
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Karolis Duoba
May 233 min read
How did customer service get so bad?
This month we dive into the critical state of customer service in the UK and explore insightful analysis from the Financial Times on the imp
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Karolis Duoba
Nov 16, 20232 min read
Navigating Complaints in the Public Sector: Real Stories
It's time for another edition of our monthly blog post featuring a story from our customer, industry news and a book recommendation. This...
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Karolis Duoba
May 31, 20232 min read
5 steps of data-driven decision making in the public sector
Understand where you stand as an organisation with a five step guide to data-driven decision-making.
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Alix Cunnell
Jan 26, 20232 min read
How does citizen insight help councils to save money? We asked ChatGPT.
GovMetric delivers citizen insight solutions to public service providers that want to reduce the cost of delivering effective, efficient...
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Alix Cunnell
Aug 4, 20222 min read
Top 5 takeaways from the Government Transformation Show Podcast
If you haven't had time to listen to GovMetric Managing Director Nic Streatfeild's appearance on The Government Transformation Show...
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