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New complaints data issued
From new Ombudsman data to evolving regulations and upcoming events , there’s plenty happening across the sector. Here’s what’s new this...
Karolis Duoba
4 hours ago2 min read
6 views
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Redbridge: Reducing Failure Demand Through Citizen Insight
At SLACS 2025, Abbi Cole from Redbridge Council shared an honest look at the challenge they faced: only 25% of residents were satisfied...
Karolis Duoba
May 221 min read
10 views
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Reflections from SLACS 2025: Changing Faces, Smarter Services
This week, Glasgow brought the energy (and the sun!), but the Scottish Local Authorities Customer Service Managers' Group meet-up brought...
Karolis Duoba
May 162 min read
22 views
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Reflections from the LocalGovDigital Yorkshire & the Humber Peer Group meet
Back Together: Digital, Data & AI After a three-year pause, it was fantastic to see the LocalGovDigital Yorkshire & the Humber Peer Group...
Karolis Duoba
May 92 min read
25 views
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Turning Feedback Into Action – Real Stories, Real Impact
Webinar Recap How do you move from collecting feedback to actually making change? That’s the question we explored with over 30 public...
Karolis Duoba
Apr 242 min read
43 views
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The Billion Pound Public Sector Problem - Can AI Help Fix It?
The Cost of Getting It Wrong Every month, UK organisations lose £7.3 billion dealing with service failures and complaints. And while...
Karolis Duoba
Feb 273 min read
42 views
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Reflections on the Westminster Insight Public Sector Complaints Conference
Yesterday’s Public Sector Complaints Conference discussions reinforced a clear message: effective complaints management isn’t just about...
Karolis Duoba
Feb 143 min read
38 views
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LGA 2024: Reflections
The LGA conference is vast, covering a wide array of pressing issues, and while media outlets will provide detailed summaries, we’re...

Nic Streatfeild
Oct 25, 20242 min read
45 views
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Solace Summit 2024: Reflections
As we arrived at #SolaceSummit there was clearly a widespread acknowledgement in the room re the gravity of the current local government...

Nic Streatfeild
Oct 21, 20243 min read
30 views
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“Citizen-First” is More Than a Buzzword
As Solace24 approaches, there’s a growing recognition across local government of the need for a truly citizen-first approach. People are...
Karolis Duoba
Oct 15, 20242 min read
16 views
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Reflections on LocalGovCamp 2024
LocalGovCamp 2024 convened some of the brightest minds in the local government digital sphere to discuss and aspire to enhance the...

John McMahon
Oct 1, 20243 min read
93 views
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Transcendence — Gen AI in Local Gov
Sometimes there are inflection points in technological advancement that stop you in your tracks. Experiences that transcend the hitherto...
Karolis Duoba
Sep 12, 20247 min read
36 views
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#NCSW2024
Welcome to our monthly blog! With National Customer Service Week on the horizon and the recent changes announced by the CQC, we’d like...
Karolis Duoba
Aug 22, 20242 min read
13 views
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Latest in Complaint Handling & CX
This month, we dive into Housing Ombudsman's latest insights, looking into complaints within Greater London and reflect on the Public Sector
Karolis Duoba
Jul 25, 20243 min read
24 views
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How did customer service get so bad?
This month we dive into the critical state of customer service in the UK and explore insightful analysis from the Financial Times on the imp
Karolis Duoba
May 23, 20243 min read
26 views
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Navigating Complaints in the Public Sector: Real Stories
It's time for another edition of our monthly blog post featuring a story from our customer, industry news and a book recommendation. This...
Karolis Duoba
Nov 16, 20232 min read
64 views
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5 steps of data-driven decision making in the public sector
Understand where you stand as an organisation with a five step guide to data-driven decision-making.
Karolis Duoba
May 31, 20232 min read
74 views
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How does citizen insight help councils to save money? We asked ChatGPT.
GovMetric delivers citizen insight solutions to public service providers that want to reduce the cost of delivering effective, efficient...
Alix Cunnell
Jan 26, 20232 min read
91 views
0 comments


Top 5 takeaways from the Government Transformation Show Podcast
If you haven't had time to listen to GovMetric Managing Director Nic Streatfeild's appearance on The Government Transformation Show...
Alix Cunnell
Aug 4, 20222 min read
101 views
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