Explore our latest content

Steve Meades-Cummins

Dec 23 min read

#NCASC 2024: Reflections

Last week, we had the privilege of attending the National Children and Adult Services Conference (NCASC) 2024 - a cornerstone event for...

11 views0 comments

Karolis Duoba

Nov 263 min read

What Social Care Providers Need to Know in 2025

CQC’s Evolving Focus The Care Quality Commission (CQC) is intensifying its efforts to ensure what truly matters - safe, effective, and...

17 views0 comments

Christopher Ducker

Nov 43 min read

Effective Complaints Handling for Social Care: Meeting Regulation 16

In today’s public sector landscape, where accountability and transparency are critical, Regulation 16, titled ‘Receiving and Acting on...

30 views0 comments

Steve Meades-Cummins

Nov 411 min read

Navigating the Journey of Dementia Care: A Son’s Story

When my mother was diagnosed with mixed dementia ( Vascular dementia and Alzheimer’s ) at the age of 78, our world was turned upside...

69 views0 comments

Daniel Adshead

Nov 43 min read

Feedback in Focus: Meeting Regulation 17 and CQC Standards in Social Care

Regulation 17 of the Health and Social Care Act is a cornerstone of effective governance in UK social care, placing a duty on providers...

13 views0 comments

Karolis Duoba

Aug 222 min read

#NCSW2024

Welcome to our monthly blog! With National Customer Service Week on the horizon and the recent changes announced by the CQC, we’d like...

12 views0 comments