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Awaab’s Law: What to Expect -and Why Being Proactive Matters
It’s been over four years since the death of two-year-old Awaab Ishak shocked the nation. The tragedy—caused by untreated mould in a...

Daniel Adshead
20 hours ago2 min read
6 views
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Redbridge: Reducing Failure Demand Through Citizen Insight
At SLACS 2025, Abbi Cole from Redbridge Council shared an honest look at the challenge they faced: only 25% of residents were satisfied...
Karolis Duoba
6 days ago1 min read
10 views
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Reflections from SLACS 2025: Changing Faces, Smarter Services
This week, Glasgow brought the energy (and the sun!), but the Scottish Local Authorities Customer Service Managers' Group meet-up brought...
Karolis Duoba
May 162 min read
21 views
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Reflections from the LocalGovDigital Yorkshire & the Humber Peer Group meet
Back Together: Digital, Data & AI After a three-year pause, it was fantastic to see the LocalGovDigital Yorkshire & the Humber Peer Group...
Karolis Duoba
May 92 min read
25 views
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Turning Feedback Into Action – Real Stories, Real Impact
Webinar Recap How do you move from collecting feedback to actually making change? That’s the question we explored with over 30 public...
Karolis Duoba
Apr 242 min read
43 views
0 comments


The Billion Pound Public Sector Problem - Can AI Help Fix It?
The Cost of Getting It Wrong Every month, UK organisations lose £7.3 billion dealing with service failures and complaints. And while...
Karolis Duoba
Feb 273 min read
42 views
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What’s next for complaints & feedback?
We know you're focused on delivering better services - this month’s insights are here to help. 🚀 Smarter AI Solutions – Meet Project...
Karolis Duoba
Feb 273 min read
48 views
0 comments


Reflections on the Westminster Insight Public Sector Complaints Conference
Yesterday’s Public Sector Complaints Conference discussions reinforced a clear message: effective complaints management isn’t just about...
Karolis Duoba
Feb 143 min read
38 views
0 comments


Highlights from Our First GovMetric Community Insight Group Webinar
On 30th January, we hosted the first GovMetric Community Insight Group webinar - a dedicated space for sharing ideas, learning from...
Karolis Duoba
Feb 42 min read
20 views
0 comments


LGA 2024: Reflections
The LGA conference is vast, covering a wide array of pressing issues, and while media outlets will provide detailed summaries, we’re...

Nic Streatfeild
Oct 25, 20242 min read
45 views
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Solace Summit 2024: Reflections
As we arrived at #SolaceSummit there was clearly a widespread acknowledgement in the room re the gravity of the current local government...

Nic Streatfeild
Oct 21, 20243 min read
30 views
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The Crucial Link Between Complaints, Compliance and Citizen Satisfaction
With increasing scrutiny from both regulatory bodies and the public, ensuring public sector service excellence while...
Karolis Duoba
Oct 16, 20243 min read
42 views
0 comments


“Citizen-First” is More Than a Buzzword
As Solace24 approaches, there’s a growing recognition across local government of the need for a truly citizen-first approach. People are...
Karolis Duoba
Oct 15, 20242 min read
16 views
0 comments


Transcendence — Gen AI in Local Gov
Sometimes there are inflection points in technological advancement that stop you in your tracks. Experiences that transcend the hitherto...
Karolis Duoba
Sep 12, 20247 min read
36 views
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#NCSW2024
Welcome to our monthly blog! With National Customer Service Week on the horizon and the recent changes announced by the CQC, we’d like...
Karolis Duoba
Aug 22, 20242 min read
13 views
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Navigating Complaints in the Public Sector: Real Stories
It's time for another edition of our monthly blog post featuring a story from our customer, industry news and a book recommendation. This...
Karolis Duoba
Nov 16, 20232 min read
64 views
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Insights and Inspirations: Our First Social Housing Conference
Housing Conference / Govmetric
Nic Streatfeild
May 25, 20232 min read
51 views
0 comments


Top 5 takeaways from the Government Transformation Show Podcast
If you haven't had time to listen to GovMetric Managing Director Nic Streatfeild's appearance on The Government Transformation Show...
Alix Cunnell
Aug 4, 20222 min read
101 views
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The astonishing cost of failure demand, and why fixing it should be your next priority
Failure demand is frustrating your customers, increasing your costs, and reducing your capacity to meet your citizens' needs.
Alix Cunnell
Apr 7, 20228 min read
1,322 views
0 comments


Navigating our post-pandemic world – 6 factors shaping public services over the next three years
Like any successful journey, navigating the challenges of the coming years will require a thorough understanding of the new terrain. In...
Nic Streatfeild
Feb 21, 20224 min read
289 views
0 comments
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