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Councils have never faced a more demanding landscape in social care. Regulation 17 surveys, rising caseloads, and shifting expectations from citizens all add pressure to do more, with less — and do it well.

AI-Powered Public Services for Tomorrow At LocalGovCamp: AI-Powered Public Services for Tomorrow , the message was clear: AI isn’t here...

A 7-point self-assessment checklist for housing providers Awaab’s Law sets out clear expectations for landlords when it comes to tackling...

After over a decade working in social housing, I can say this with confidence: complaints rarely come out of nowhere. They’re usually the...

It’s been over four years since the death of two-year-old Awaab Ishak shocked the nation. The tragedy—caused by untreated mould in a...

At SLACS 2025, Abbi Cole from Redbridge Council shared an honest look at the challenge they faced: only 25% of residents were satisfied...

This week, Glasgow brought the energy (and the sun!), but the Scottish Local Authorities Customer Service Managers' Group meet-up brought...

Back Together: Digital, Data & AI After a three-year pause, it was fantastic to see the LocalGovDigital Yorkshire & the Humber Peer Group...

Webinar Recap How do you move from collecting feedback to actually making change? That’s the question we explored with over 30 public...

The Cost of Getting It Wrong  Every month, UK organisations lose £7.3 billion  dealing with service failures and complaints. And while...

We know you're focused on delivering better services - this month’s insights are here to help.   🚀 Smarter AI Solutions  – Meet Project...

Yesterday’s Public Sector Complaints Conference discussions reinforced a clear message: effective complaints management isn’t just about...

On 30th January, we hosted the first GovMetric Community Insight Group webinar - a dedicated space for sharing ideas, learning from...

The LGA conference is vast, covering a wide array of pressing issues, and while media outlets will provide detailed summaries, we’re...

As we arrived at #SolaceSummit there was clearly a widespread acknowledgement in the room re the gravity of the current local government...

With increasing scrutiny from both regulatory bodies and the public, ensuring public sector service excellence while...

As Solace24  approaches, there’s a growing recognition across local government of the need for a truly citizen-first approach. People are...

Sometimes there are inflection points in technological advancement that stop you in your tracks. Experiences that transcend the hitherto...

Welcome to our monthly blog! With National Customer Service Week on the horizon and the recent changes announced by the CQC, we’d like...

It's time for another edition of our monthly blog post featuring a story from our customer, industry news and a book recommendation. This...