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Karolis Duoba
Sep 242 min read
🏠 Shifting to a Tenant-First Mindset
We're excited to bring you this month's blog, packed with insights to help you navigate the ever-evolving world of citizen satisfaction....
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Karolis Duoba
Aug 222 min read
#NCSW2024
Welcome to our monthly blog! With National Customer Service Week on the horizon and the recent changes announced by the CQC, we’d like...
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Karolis Duoba
Jul 253 min read
Latest in Complaint Handling & CX
This month, we dive into Housing Ombudsman's latest insights, looking into complaints within Greater London and reflect on the Public Sector
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Karolis Duoba
Jun 273 min read
What's Next for Housing? 2024 Insights
In this month's blog we focus on Housing and discuss a concerning trend: a notable decline in satisfaction with UK public services. We...
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Karolis Duoba
May 233 min read
How did customer service get so bad?
This month we dive into the critical state of customer service in the UK and explore insightful analysis from the Financial Times on the imp
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Karolis Duoba
Nov 16, 20232 min read
Navigating Complaints in the Public Sector: Real Stories
It's time for another edition of our monthly blog post featuring a story from our customer, industry news and a book recommendation. This...
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