The astonishing cost of failure demand, and why fixing it should be your next priority
Failure demand is frustrating your customers, increasing your costs, and reducing your capacity to meet your citizens' needs.
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Nic Streatfeild
- Feb 21, 2022
- 4 min
Navigating our post-pandemic world – 6 factors shaping public services over the next three years
Like any successful journey, navigating the challenges of the coming years will require a thorough understanding of the new terrain. In...
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Nic Streatfeild
- Nov 24, 2021
- 5 min
CitX vs CX: 7 differences that will change how you think about Citizen Experience Management
At GovMetric, we believe that the relationship between companies and customers is fundamentally different to the relationship between...
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Nic Streatfeild
- Oct 6, 2021
- 4 min
Forget CX: Why the public sector needs to start thinking about CitX
What is the difference between being a customer and being a citizen, and does the distinction matter? Does the public sector's monopoly...
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