GovMetric: The Citizen Experience Blog

Explore insightful articles and updates on customer experience (CX), citizen experience (CitX), government services optimisation and more. Discover strategies to enhance public service efficiency and citizen satisfaction through data-driven insights.

Insights and Inspirations: Our First Social Housing Conference

Nic Streatfeild

May 25
2 min

Insights and Inspirations: Our First Social Housing Conference

Housing Conference / Govmetric

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The astonishing cost of failure demand, and why fixing it should be your next priority

Alix Cunnell

Apr 7, 2022
8 min

The astonishing cost of failure demand, and why fixing it should be your next priority

Failure demand is frustrating your customers, increasing your costs, and reducing your capacity to meet your citizens' needs.

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Navigating our post-pandemic world – 6 factors shaping public services over the next three years

Nic Streatfeild

Feb 21, 2022
4 min

Navigating our post-pandemic world – 6 factors shaping public services over the next three years

Like any successful journey, navigating the challenges of the coming years will require a thorough understanding of the new terrain. In...

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CitX vs CX: 7 differences that will change how you think about Citizen Experience Management

Nic Streatfeild

Nov 24, 2021
5 min

CitX vs CX: 7 differences that will change how you think about Citizen Experience Management

At GovMetric, we believe that the relationship between companies and customers is fundamentally different to the relationship between...

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Forget CX: Why the public sector needs to start thinking about CitX

Nic Streatfeild

Oct 6, 2021
4 min

Forget CX: Why the public sector needs to start thinking about CitX

What is the difference between being a customer and being a citizen, and does the distinction matter? Does the public sector's monopoly...

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