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Navigating our post-pandemic world – 6 factors shaping public services over the next three years
Like any successful journey, navigating the challenges of the coming years will require a thorough understanding of the new terrain. In...
Nic Streatfeild
Feb 21, 20224 min read
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CitX vs CX: 7 differences that will change how you think about Citizen Experience Management
At GovMetric, we believe that the relationship between companies and customers is fundamentally different to the relationship between...
Nic Streatfeild
Nov 24, 20215 min read
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Forget CX: Why the public sector needs to start thinking about CitX
What is the difference between being a customer and being a citizen, and does the distinction matter? Does the public sector's monopoly...
Nic Streatfeild
Oct 6, 20214 min read
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