What's new: July 2025
- Karolis Duoba
- Aug 1
- 2 min read
From our #LoveComplaints message at LGA 2025 to the launch of EHCP Plus, plus upcoming events and training to help you get the most from citizen feedback — there’s plenty to catch up on this month.
Here’s what’s new 👇
🆕Sector News
LGA 2025 and Complaints Insight Hub
At this year’s LGA Annual Conference, we were proud to exhibit as GovMetric with one clear message: #LoveComplaints.To support that message, we created a complaints insight hub — where you can:
📊 Download our latest collated complaints data
🔍 See how your organisation compares
💡 Access ideas for building trust through better listening
✨GovMetric Spotlight
🚀Education, Health and Care plan programme
In partnership with Outcomes Matter Consulting and Emma Ockelford, we’re excited to bring EHCP Plus — a practical, people‑centred programme designed with SEND teams and digital leads in mind.
Here’s what EHCP Plus includes:
✅ A localised EHCP drafting tool
✅ An insightful reporting dashboard
✅ Hands‑on support across the whole system
✅ A shared learning community to grow impact nationally
✅ And more!
👉 Interested? Get in touch to book a walkthrough
🎫 Join Us at These Events
Looking ahead, here’s where you can connect with us to discuss how GovMetric can support your goals:
16th of October: Solace Summit (Leeds)
21st of October: Public Sector Complaints Conference (London)
Let us know if you will be joining us at these events!
✅Customer Exclusive
💡GovMetric Training Sessions
Whether you're new or looking to refresh your knowledge, our expert-led sessions cover everything you need to know to get the most out of our platform👇
💻 Where: Teams Webinar 👉 Select topics and register here
🎙️Customer Webinar: Boosting Internal Engagement
Build stronger internal engagement with customer feedback, help teams take meaningful action.
📅 Date: 10 September 2025 ⏰ Time: 10:00–11:00 AM 💻 Where: Teams Webinar 📩 If you wish to register, contact chris.ducker@govmetric.com
🎙️Customer Webinar: Measuring Service Performance
How to track service performance in a way that’s clear and comparable over time or across teams.
📅 Date: 09 October 2025 ⏰ Time: 10:00–11:00 AM 💻 Where: Teams Webinar 📩 If you wish to register, contact chris.ducker@govmetric.com
If you would like to discover some of our Customer Stories, highlighting real-world customer experience transformations within the public sector, click below.
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