I ❤️ Complaints?
- Karolis Duoba
- Jun 27
- 2 min read
As summer gets into full swing, we’re diving into some of the big conversations shaping the future of public service delivery.
From bold insights at Housing 2025 to a six-year story of innovation with National Highways – and everything from upcoming events to exclusive webinars – there’s plenty to explore.
Here’s what's new this month 👇
🆕Sector News
Trust, Tenants, and Tough Truths: Housing 2025
"I ❤️ Complaints” badges flew off the stand at Housing 2025, and it’s clear why. The message resonated: complaints aren’t the problem – they’re the starting point for meaningful change.
We’ve pulled together our top takeaways from Housing 2025.
✨GovMetric Spotlight
🤝 A Partner in Innovation
🤝 This isn’t just a customer story – it’s a testament to how deep, ongoing partnership drives meaningful change.For over six years, our collaboration with National Highways has helped shape the evolution of GovMetric.
Together, we’ve built a system that supports real-time feedback, drives continuous improvement, and helps deliver safer, more responsive road services across England.
🎫 Join Us at These Events
Looking ahead, here’s where you can connect with us to discuss how GovMetric can support your goals:
1st of July: LGA 2025 (Liverpool)
16th of October: Solace Summit (Leeds)
We’d love to hear about your experiences, challenges, and ideas on making feedback-driven improvements that last. Looking forward to seeing you there!
✅Customer Exclusive
🎙️ Next Customer Webinar: Measuring Service Performance
How to track service performance in a way that’s clear and comparable over time or across teams.
📅 Date: 09 October 2025 / ⏰ Time: 10:00–11:00 AM / 💻 Where: Teams Webinar / 📩 If you wish to register, contact chris.ducker@govmetric.com
💡GovMetric Training Sessions
Whether you're new or looking to refresh your knowledge, our expert-led sessions cover everything you need to know to get the most out of our platform👇
💻 Where: Teams Webinar / 👉 Select topics and register here
💡GovMetric Training Sessions
Whether you're new or looking to refresh your knowledge, our expert-led sessions cover everything you need to know to get the most out of our platform👇
💻 Where: Teams Webinar / 👉 Select topics and register here
If you would like to discover some of our Customer Stories, highlighting real-world customer experience transformations within the public sector, click below.
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