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I ❤️ Complaints?

  • Writer: Karolis Duoba
    Karolis Duoba
  • Jun 27
  • 2 min read

As summer gets into full swing, we’re diving into some of the big conversations shaping the future of public service delivery.


From bold insights at Housing 2025 to a six-year story of innovation with National Highways – and everything from upcoming events to exclusive webinars – there’s plenty to explore.


Here’s what's new this month 👇


🆕Sector News


Trust, Tenants, and Tough Truths: Housing 2025


council complaint data 2025

"I ❤️ Complaints” badges flew off the stand at Housing 2025, and it’s clear why. The message resonated: complaints aren’t the problem – they’re the starting point for meaningful change.


We’ve pulled together our top takeaways from Housing 2025.



✨GovMetric Spotlight


🤝  A Partner in Innovation


awaab's law uk

🤝 This isn’t just a customer story – it’s a testament to how deep, ongoing partnership drives meaningful change.For over six years, our collaboration with National Highways has helped shape the evolution of GovMetric.


Together, we’ve built a system that supports real-time feedback, drives continuous improvement, and helps deliver safer, more responsive road services across England.

 


🎫 Join Us at These Events


Looking ahead, here’s where you can connect with us to discuss how GovMetric can support your goals:

We’d love to hear about your experiences, challenges, and ideas on making feedback-driven improvements that last. Looking forward to seeing you there!



✅Customer Exclusive



GovMetr

🎙️ Next Customer Webinar: Measuring Service Performance

 

How to track service performance in a way that’s clear and comparable over time or across teams.

 

📅 Date: 09 October 2025 / ⏰ Time: 10:00–11:00 AM / 💻 Where: Teams Webinar / 📩 If you wish to register, contact chris.ducker@govmetric.com



💡GovMetric Training Sessions


Whether you're new or looking to refresh your knowledge, our expert-led sessions cover everything you need to know to get the most out of our platform👇

 

💻 Where: Teams Webinar / 👉 Select topics and register here



💡GovMetric Training Sessions


Whether you're new or looking to refresh your knowledge, our expert-led sessions cover everything you need to know to get the most out of our platform👇

 

💻 Where: Teams Webinar / 👉 Select topics and register here



If you would like to discover some of our Customer Stories, highlighting real-world customer experience transformations within the public sector, click below.




 

 
 
 

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