News from Ombudsman
- Karolis Duoba
- 2 days ago
- 2 min read
This month, we’re excited to launch GovMetric Open Sessions - a brand-new series of webinars designed to share real-world insights: from preparing for Awaab’s Law to exploring the power of AI in early complaint triage, each session brings together learning from across the sector to help you stay ahead.
Here’s what’s new 👇
🆕Sector News
Housing Ombudsman: New Learning Resource for Awaab’s Law
📅 Awaab’s Law comes into force this October - to help landlords and housing professionals prepare, the Housing Ombudsman has released a dedicated learning hub.
📘 An introduction to Awaab’s Law
⚠️ Key topics and housing hazard casework
🧾 Lessons from severe maladministration reports
🔦 Spotlight reports and more!
This is an essential resource for anyone involved in housing - supporting better awareness, accountability, and safer outcomes for residents.
✨GovMetric Spotlight
🚀 NEW: GovMetric Open Sessions
These webinars bring together lessons from our customer community and beyond, offering practical insights and fresh thinking on complaints handling and citizen experience.
Click below to register👇
AI Enabled Benefits
#LoveComplaints: In this session we’ll introduce new and upcoming AI features designed to make complaints handling more effective.
📅 Wed 1 Oct 2025
Countdown to Compliance
With less than a month until Awaab’s Law takes effect on 27 October 2025, this session focuses on final preparations and meeting new duties.
📅 Mon 13 Oct 2025
✅Customer Exclusive
💡GovMetric Training Sessions
Whether you're new or looking to refresh your knowledge, our expert-led sessions cover everything you need to know to get the most out of our platform👇
💻 Where: Teams Webinar 👉 Select topics and register here
🎙️Customer Webinar: Boosting Internal Engagement
Build stronger internal engagement with customer feedback, help teams take meaningful action.
📅 Date: Wed 10 Sep 2025 📩 If you wish to register, contact chris.ducker@govmetric.com
🎙️Customer Webinar: Awaab’s Law Peer Chat
An informal space to share ideas, challenges, and approaches around Awaab’s Law ahead of 27 Oct 2025.
📅 Date: Thu 18 Sep 2025 📩 If you wish to register, contact chris.ducker@govmetric.com
If you would like to discover some of our Customer Stories, highlighting real-world customer experience transformations within the public sector, click below.
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