We're excited to bring you this month's blog, packed with insights to help you navigate the ever-evolving world of citizen satisfaction. This week we're launching a new set of housing capabilities at the Tenant Engagement Conference that are designed to support councils and housing associations in adopting a tenant-first mindset.
These capabilities are particularly poignant given that Housing Ombudsman's data shows that just a 1% decrease in Tenant Satisfaction leads to a 5.4% increase in complaints and the additional costs associated with that.
Let’s dive in to find out more!
🏠 Sector Insights Shifting to a Tenant-First Approach
The housing sector is transforming, especially in the aftermath of tragedies like Grenfell. A tenant-first mindset is not just a strategy but a necessity for improving safety and satisfaction. By focusing on the tenant’s needs, housing providers can proactively resolve issues before they escalate.
💡 Key Takeaways:
Why tenant-first thinking is crucial for the future of social housing.
Practical steps to implement this approach in your organization.
Success stories from organizations that are leading the way.
📝 Trending articles in Housing
Our team has been busy creating content that dives deep into housing management challenges, such as compliance, damp & mould issues, and more.
Housing Voids: How to Minimize Delays
Dealing with Compliance Challenges in 2024
New TSMs: What You Need to Know
Preventing Damp & Mould in Social Housing
✨GovMetric Spotlight
Welcome, Stevenage Borough Council!
We’re thrilled to announce that Stevenage Borough Council is now adopting CaseTracker, our leading complaint management system. With this and GovMetric CX application in place they will now be able to monitor and manage the entirety of the customer feedback spectrum.
💬GovMetric Customer Portal
Our brand-new Product Feedback Portal is now live! We're empowering our customers to shape the future of GovMetric by sharing direct feedback and being a part of our innovation journey by letting us know which features matter most to them.
🎫 Join Us at These Upcoming Events
Connect with us in person! We’ll be attending and sponsoring several exciting events this season. Come and meet our team to discuss how GovMetric can help you improve citizen satisfaction and housing management:
26th of September: LocalGovCamp24 (Birmingham)
*Free entry available via the link above for LocalGov employees!
26th of September: Tenant Engagement Conference (London)
9th of October: Jadu Academy 2024 (Birmingham)
📚 Book of the Month
"The Happy Index" by James Timpson
Looking for inspiration on how to transform your management approach?
The Happy Index by James Timpson explores how empowering your team leads to both financial success and workplace happiness.
✨ Why Read This Book?
Learn how to adopt "upside-down management" to boost performance.
Discover real-world insights from a successful CEO managing over 2,000 UK locations.
Want to see how GovMetric is driving real-world change? Discover the stories behind some of the most successful public sector transformations we've been part of.
Karolis Duoba is the Marketing Manager at GovMetric, home of the leading Citizen Experience Management solutions for the public sector.
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