#NCSW2024

Welcome to our monthly blog! With National Customer Service Week on the horizon and the recent changes announced by the CQC, we’d like to highlight what’s coming up in the public sector world. Let’s jump in! 👇

📢Sector News #NCSW2024

National Customer Service Week (7-11 October) is just around the corner and it’s a brilliant opportunity to recognise the importance of delivering outstanding customer service. This year’s theme highlights the dedication of service professionals and explores how businesses can continue to meet and exceed customer expectations. As a CX focused company, throughout the week, we’ll be joining in and putting a spotlight on the vital role customer service plays in building trust and loyalty. Keep an eye out for updates shortly!

New Social Care Standards

From April 2024, new regulations and enhanced CQC standards came into effect across social care, putting greater emphasis on service quality and accountability.

As these changes roll out, understanding and meeting the needs of both service users and providers is more crucial than ever. At GovMetric, we’re exploring how our tools can better support social care teams by capturing real-time feedback, improving service delivery, and helping meet regulatory requirements. We will be sharing more insight shortly!

✨GovMetric Spotlight

Tenant Satisfaction Measures - Wigan Council

We’re delighted to share that Wigan Council has chosen to continue using GovMetric to deliver Tenant Satisfaction Measures (TSMs) for another year. We’re proud to support Wigan as they continue to prioritise resident voices and drive meaningful improvements in their community.

Our team is supporting Bone Cancer Research Trust

In less than 3 weeks, our Marketing Manager, Karolis, is joining #TeamBones and taking on a 2 mile swim challenge in support of Bone Cancer Research Trust. BCRT is dedicated to saving lives & improving outcomes for people affected by primary bone cancer. Read more about the challenge here.

🎫Meet us live (and online)!

Come and say hi to us live. Events we will be sponsoring/exhibiting at:

26th of September: LocalGovCamp24 (Birmingham)
- *Free entry available via the link above for LocalGov employees.
26th of September: Tenant Engagement Conference (London)
9th of October: Jadu Academy 2024 (Birmingham)

Find more events here.

Book Recommendation

Our Country in Crisis by Kwajo Tweneboa - a powerful and urgent exploration of Britain’s deepening housing emergency. Tweneboa, a tireless activist, shares his firsthand experiences of exposing the appalling conditions many are forced to endure in a system that’s failing them. From the tragic stories of Grenfell and Awaab Ishak to the alarming rise in child homelessness, this book lays bare the brutal realities of modern-day Britain.

Tweneboa dives into decades of policy failures, showing how the erosion of social housing has left millions struggling, while offering a bold vision for rebuilding a fairer future. If you’re looking for a compelling call to action and a fresh perspective on how we can address one of the most pressing issues of our time, this book is a must-read, thought-provoking manifesto for change.

If you would like to discover some of our Customer Stories, highlighting real-world customer experience transformations within the public sector, click below.