Monthly blog: October 2024
We’re excited to welcome you to this month’s edition, where we’re diving into new developments that drive citizen-centric change!This time we would like to celebrate recent milestones like:
Key highlights from National Customer Service Week.
Continued partnership with Birmingham City Council.
Our integration with Jadu.
and more!
Let’s jump in!
📝 Recap: #NCSW2024
At the start of October we joined other companies across the UK celebrating National Customer Service Week with a series of events that highlighted the great work our customers do to improve citizens experience of accessing public sector services.
We would like to thank Emily Doorbar of Staffordshire County Council, and Paul Pember from CX Score for their participation, as well as all our customers and team for taking part in our hosted webinar, and blogs during the week.
✨GovMetric Spotlight
Continued Partnerships for Citizen-Centric Services
We're thrilled to announce that Birmingham City Council have renewed their GovMetric CX contract, supporting continued insights and service improvement.
🔗Jadu x GovMetric Integration
With a shared focus on the Citizen eXperience Management (CXM) space in the public sector, GovMetric and Jadu have collaborated to help councils better understand the citizen experiences shaped by Jadu’s digital solutions. This partnership enables councils to make informed decisions based on real-time feedback gathered at any stage of the citizen journey.
🎫 Join Us at These Upcoming Events
As we look ahead to our 2025 calendar, there’s still one more chance to connect in person this year! Join us to discuss how GovMetric can support your goals in improving citizen satisfaction:
27th of November: NCASC 2024 (Liverpool)
📚 Our Monthly Read
"Fast Forward Report" by Solace
This month, we’re diving into Solace’s Fast Forward report, launched at the recent Solace Summit to mark their 50th anniversary. With contributors including CEOs, directors, and local gov innovators, this report offers a forward-looking perspective on the future of public service leadership.
✨ Why Read This?
Gain Insights into Future Trends: Discover how emerging trends and challenges, from digital transformation to community resilience, are set to impact public service over the next decade and more.
Actionable Strategies for Leaders: Learn practical approaches for building adaptable, citizen-focused services that are ready to meet tomorrow’s demands.
Want to see how GovMetric is driving real-world change? Discover the stories behind some of the most successful public sector transformations we've been part of.
Karolis Duoba is the Marketing Manager at GovMetric, home of the leading Citizen Experience Management solutions for the public sector.
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