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Monthly blog: October 2024 We’re excited to welcome you to this month’s edition, where we’re diving into new developments that drive...

On Day 3 of #NCSW2024 , we focused on Effective Service Leadership! 🍵 Grab your afternoon tea and take 15 minutes to watch  Paul Pember...

#NCSW2024 Bad services cost more to deliver than good ones. It would be tempting (and easier) to write an opening blog for NCSW24 around...

Welcome to our monthly blog! With National Customer Service Week on the horizon and the recent changes announced by the CQC, we’d like...